Select Customer Success Account Manager

UPS • Seattle, WA • 2h ago

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

This position will support a territory including Seattle, Kent, Auburn, and Tacoma, all in Washington state.

Grade: E05

Schedule: 8:00-17:00 Monday -Friday (Occasional travel with occasional overnight stays).

The Customer Success Account Manager-Select will oversee and nurture relationships with our Premier customers. The Select CSAM will ensure customer satisfaction, drive product adoption, and support clients in achieving their business objectives. The ideal Select CSAM will excel at balancing strategic guidance and operational support to deliver value and build long-term customer loyalty. With a focus on client satisfaction, retention, and growth, the Select CSAM will identify opportunities to leverage available solutions and products for growth and will ensure a seamless customer experience. The Select CSAM will contribute to retention, expansion, and overall customer success. This role is pivotal in driving customer loyalty and maximizing revenue from existing customers.

Key Responsibilities:

Issue Management:

Serve as the primary point of contact and advocate for designated accounts

Coordinate with sales, support teams, UPS operations, and Care & Service Control to deliver supply chain solutions and resolve critical issues

Value Creation / Strategic Engagement:

Proactively engage existing customers to identify and mitigate risks to ensure customer satisfaction and retention, and prevent churn

Conduct frequent business reviews, either in-person or virtually, to provide insights and recommendations to enhance the customer experience

Proactively engage with the current account base to identify and mitigate risk

Assess customers' business objectives, challenges, and success metrics to ensure UPS alignment

Create strategies for upselling / cross-selling opportunities to drive account growth

Assess customers' business objectives, challenges, and success metrics to ensure UPS alignment to customer needs

Develop and execute tailored success plans, driving adoption and maximizing ROI

Create strategies for upselling / cross-selling opportunities to drive account growth

Regularly create QBRs/QVPs for customers

Analytics/Reporting:

Monitor customer mix and performance metrics to support balanced retention efforts

Update UPS DRIVE with retention data and plan next steps for churn prevention/growth

Stay informed on the customer's industry trends to provide strategic guidance through UPS offerings

Qualifications:

Demonstrated capability to manage high-value accounts with a customer-centric approach

Exceptional problem-solving skills

Some local travel required as needed

Outstanding communication skills across various platforms

3-5 years of experience in Sales preferred

3-5 years in customer success, account management, or other customer-facing roles

Proven ability to balance proactive customer engagement and process efficiency

Growing expertise in medium/large customer relationship management

Bachelor's degree in business, marketing, or a related field (preferred)

Must be located within the territory. There's no relocation support for this position.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Pay Range:

The salary range for this position is $70.260,00/year to $123.000,00/year. Actual compensation is based on various factors such as location, job-related knowledge, skills, education/training, and work experience. This position is eligible for our sales incentive plan and offers the annual management incentive plan, subject to applicable eligibility requirements. Incentives are not guaranteed and are dependent upon individual and/or company performance. Our company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental & Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as required by law, Discounted Employee Stock Purchase Program.

UPS

Go to Apply

Share this job

Similar Jobs

Associate Account Manager

McKinstry • Seattle, WA • 2h ago

Management & Administrative

Associate Account Manager Location WA - Seattle Job Family Service Apply Now ( https://phg.tbe.taleo.net/phg02/ats/careers/v2/applyRequisition?org=MCKINSTRY&cws=41&rid=10073 ) Build the future, spark innovation a...

2h ago

Go to Apply

Principal ISV Account Manager

Amazon • Seattle, WA • 2h ago

Management & Administrative

Description We are looking for a talented individual who would like to be part of an organization driving hyper-growth and helping SaaS ISVs operate on AWS and innovate on our platform. Do you have the business savvy to...

2h ago

Go to Apply

Sr. Account Manager, ISV

Amazon • Seattle, WA • 2h ago

Management & Administrative

Description Would you like to be part of a business helping hyper-growth Independent Software Vendors (ISVs) innovate, and exceed revenue goals? Do you have the business savvy skills necessary to motivate a cross-functio...

2h ago

Go to Apply

Supply Chain Manager, WWEI Supply Chain

Amazon • Bellevue, WA • 3h ago

Management & Administrative

Description Amazon is seeking an industry proven and detail-oriented Supply Chain Manager to help succesfully launch new last mile buildings through the procurement of materials essential for launch. Successful candidate...

3h ago

Go to Apply

Therapeutic Radiologic Technologist (Radiation Oncology Service)

Veterans Affairs, Veterans Health Administration • Seattle, WA • 3h ago

Management & Administrative

Summary This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and submit your EDRP applica...

3h ago

Go to Apply

Operations Manager

The ODP Group, LLC • Kent, WA • 4h ago

Management & Administrative

Overview Location: Kent, WA Department: OUTBOUND/SHIPPING Shift: Monday - Friday, 2:00PM - Completion Equipment Operation Experience Required: Electric Pallet Jack, Order Picker, Reach Truck The Operations Manager is a k...

4h ago

Go to Apply

Business Operations Manager, Applied AI Engineering

Meta • Seattle, WA • 4h ago

Management & Administrative

Summary: As the Business Operations Manager for Applied AI Engineering (AAI Eng) organization, you will be a part of the team that manages the business operations across the entire org, working closely with leadership to...

4h ago

Go to Apply

Administrative Assistant 2

Adecco US, Inc. • Redmond, WA • 8h ago

Management & Administrative

Adecco is assisting a local client recruiting for Administrative Assistant in REDMOND, WA. This is an excellent opportunity to join a winning culture and get your foot in wide range of software, services, and hardware, p...

8h ago

Go to Apply

Executive Administrative Assistant

Paccar Winch Inc. • Bellevue, WA • 8h ago

Management & Administrative

Executive Administrative Assistant Apply now » Apply now Apply Now Start applying with LinkedIn Start Please wait... Date: Jun 17, 2026 Location: Bellevue, WA, US, 98004 Company: PACCAR Company Information PACCAR is a Fo...

8h ago

Go to Apply

Administrative Assistant

Insight Global • Redmond, WA • 8h ago

Management & Administrative

Job Description A typical day includes 50% team support and adhoc tasks, 25-30% executive-level support, and 20-25% coordination and execution of team events. The ideal candidate for this position will be highly collabor...

8h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)