Senior Medical Receptionist

UnitedHealth Group • Hamden, CT • 3h ago

Requisition number: 2368280

Job category: Healthcare Delivery, Patient Services

Opportunities with ProHealth Physicians , part of the Optum family of businesses. When you work at ProHealth Physicians, your contributions directly sustain the health and well-being of our community. Discover high levels of teamwork, robust medical resources and a deep commitment to exceptional care and service. Join a leading community-based medical group and discover the meaning behind Caring. Connecting. Growing together.

ProHealth Physicians (Primary Care/Adult Medicine) has an immediate opening for a friendly, patient focused and detail-oriented Medical Receptionist to join our team. The position will support the care team and its patients by greeting and checking in patients, scheduling appointments, answering telephone inquiries, collecting payments and maintaining demographic information. Routinely use the electronic health record (EHR) according to ProHealth policies and standard workflows.

Location: 2560 Dixwell Ave. (Suite 2B) Hamden, CT 06514. Potential travel required for coverage at other sites, as needed.

Schedule: Monday - Friday, 8:30am-5:00pm EST

Primary Responsibilities:

Schedule and triage appointment requests for urgency according to approved protocols consistent with ProHealth's Appointment and Scheduling Guidelines. Consult a medical assistant or licensed clinician for clinical decision making whenever necessary

Answer incoming and make outgoing calls regarding appointment requests, follow up, etc.

Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians

Greet patients and conduct check-in process

Monitor daily reminder call logs to reschedule appointments as needed

Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits

Close payment batch(es) at the end of each shift, assemble and balance batch(es) according to ProHealth cash control procedures

Maintain knowledge of current OSHA and ProHealth policies

Assist coworkers as needed to ensure smooth office operation and delivery of excellent service through teamwork

Regular, reliable, and predictable attendance is required

Perform other duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

Medical Plan options along with participation in a Health Spending Account or a Health Saving account

Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

401(k) Savings Plan, Employee Stock Purchase Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma/GED

1+ years of medical or healthcare receptionist experience

1+ years of customer service experience

Preferred Qualifications:

Strong verbal communication skills

Experience working with an electronic health record (EPIC)

Knowledge of medical terminology

Knowledge of ICD - 10 and CPT coding

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18 - $32 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

RPO #RED

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