Position Summary
We are seeking a detail-oriented and customer-focused Medical Administrative Assistant to support client and provider communications within a fast-paced healthcare/insurance environment. This role is responsible for managing inquiries, tracking case progress, and ensuring accurate documentation while delivering a high level of service and maintaining compliance with regulatory standards.
Key Responsibilities
Serve as the primary point of contact for client, provider, and representative inquiries, ensuring timely and professional responses
Manage report status inquiries, general requests, and client concerns with a strong focus on customer service
Accurately enter, update, and retrieve information within internal systems and databases
Collaborate with Quality Assurance teams to monitor workflow and track pending report statuses
Coordinate with providers to assign cases and maintain updated records
Verify and maintain accurate client data, including documentation of client-specific guidelines and requirements
File, archive, and track open and closed cases in accordance with company standards
Assist in resolving customer complaints and escalate issues to management when needed
Perform general administrative duties including data entry, filing, email correspondence, and proofreading
Route calls and inquiries to appropriate departments as necessary
Ensure compliance with HIPAA, company policies, and all state and federal regulations
Required Qualifications
Certified Medical Assistant (CMA) - required 3+ years of MA experience
Previous experience in data entry, administrative support, or client services
Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general computer applications
Strong typing skills (minimum 40 WPM)
Excellent verbal and written communication skills
Ability to work independently, prioritize tasks, and manage time effectively
High level of accuracy, attention to detail, and accountability
Preferred Experience
Experience in healthcare, insurance, or workers' compensation environments
Familiarity with case management or database systems
Experience handling client or provider communications
Key Skills & Competencies
Strong data entry and organizational skills
Customer service orientation with problem-solving abilities
Ability to maintain confidentiality and adhere to HIPAA standards
Adaptability in a fast-paced, high-volume environment
Ability to manage multiple priorities and work under pressure
Team-oriented mindset with a positive and collaborative approach
Why Apply
Gain experience in a fast-paced healthcare/insurance environment
Work collaboratively with cross-functional teams including QA and providers
Opportunity to build strong operational and client service skills
How to Apply
If you are a Certified Medical Assistant with strong administrative and customer service skills and thrive in a structured, fast-paced environment, we encourage you to apply.
Job Type & Location
This is a Contract to Hire position based out of Rockford, IL.
Pay and Benefits
The pay range for this position is $18.50 - $18.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Jun 30, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
