Account Sales Manager

Ricoh Americas Corporation • Eugene, OR • 9h ago

Account Manager 2, Target Position Profile

The Account Manager (AM) solves critical business challenges and cultivates new and expanded customer relationships. This role focuses on understanding the customer's environment and aligning appropriate Ricoh solutions to mission-critical goals and objectives through relationship building with decision-makers and influencers.

Job Duties and Responsibilities

Execute Business Development

Understand the customer's environment and open new doors with decision-makers and influencers to generate sales opportunities within new and existing accounts, increasing Ricoh's market share.

Solve critical business challenges for customers-both known and those uncovered through research and strategic questioning.

Understand how customers are buying-not just what they are buying-by focusing on needs rather than a predetermined product or service.

Demonstrate excellent communication skills.

Differentiate Ricoh's ability to accelerate digital transformation through storytelling that uncovers opportunities aligned with Ricoh's portfolio.

Articulate how purchasing decisions impact the customer's financial position.

Develop and confidently deliver compelling presentations both in person and virtually.

Qualifications (Education, Experience, and Certifications)

Bachelor's degree or equivalent experience required

3+ years of demonstrated business development experience required

Experience in IT and/or software services environment preferred

Understanding of document workflow solutions and processes preferred

Foundational knowledge of P&L components

Ability to research and analyze customers to enable effective business conversations across accounts

Proven ability to manage multiple accounts while maintaining strong attention to detail

Knowledge, Skills, and Abilities

Demonstrated success using collaboration to build influence

Strong understanding of the solution design process

Ability to bring thought leadership into customer engagements

Outstanding verbal and written communication skills

Proven ability to develop and maintain professional relationships with key stakeholders

Maintains current knowledge of Ricoh offerings

Ability to assess customer environments and develop strategies to expand core services across the enterprise

Strong learning agility

Ability to position effectively within customer approval processes, building sponsors and advocates

Working Conditions, Mental and Physical Demands

Typically operates in an office environment with standard lighting, ventilation, temperature, and noise levels

Work assignments are diverse and may require interpreting and applying complex data and instructions

Primarily sedentary work with minimal physical effort; occasional walking, standing, bending, reaching, or lifting items under 10 lbs (e.g., files, books)

Requires moderate dexterity (keyboard use, basic tools, hand-eye coordination)

Travel required (approximately 20%), including occasional overnight stays

Additional Notes

The above statements describe the general nature and level of work performed and are not intended to be an exhaustive list of all responsibilities, duties, or working conditions.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

Choose from a broad selection of medical, dental, life, and disability insurance options.

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