Join Amgen's Mission of Serving Patients
At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission-to serve patients living with serious illnesses-drives all that we do.
Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity-related conditions. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
Patient Support Program Operations Supervisor
Live
What you will do
Let's do this. Let's change the world. In this vital role you will be handling industry leading transformation of our overall patient support offerings. This is an outstanding opportunity to work on a dynamic launch brand, gain portfolio product experience, and help build a best-in-class patient support program from the ground up.
Amgen is an organization with a powerful sense of purpose toward our mission: to serve patients. Within Patient Access, we will provide you the capabilities, resources, and rewards of an enterprise, entrepreneurialism and verve that marked our early days as a biotechnology pioneer. We encourage our team members to have fulfilling and meaningful careers through exciting assignments, career development, and opportunities!
Under the general direction of Operational Program Leadership, the Supervisor is responsible for the day to day activities including the staff that supports the program. The supervisor will assist the senior manager in meeting the client's contractual obligations. This individual will motivate, coach, and assist team members to achieve performance standards and quality measures. This role will also work with team members with respect to personal development and career path opportunities to drive employee engagement and retention.
Conduct daily monitoring of employee production to ensure teams meet or exceeds performance and quality measures
Conduct routine performance reviews and provides feedback to direct reports
Coaching of staff, and assist with the hiring and termination process
Provides day-to-day instructions to team members on job responsibilities
Helps associates resolve associate work-related issues
Assist with the development of program training documents
Ensures open communication with the staff
Proactively identifies program issues and proposes ways in which to address their concerns
Maintains positive rapport with internal and external customers to identify areas for continuous improvement
Understands contract obligations
Assist in the development of project task plan and standard operating procedures
Analyzes reports for trends and gives recommendations
Reports all Adverse Events (AE) disclosed in alignment with training and Standard Operational Procedures (SOP)
Performs related duties as assigned
Win
What we expect of you
We are all different, yet we all use our unique contributions to serve patients. The Patient Support Program Operations Supervisor professional we seek is a leader with these qualifications.
Basic Qualifications:
Doctorate degree
OR
Master's degree and 2 years of patient access/assistance, patient support programs, or patient reimbursement experience
Or
Bachelor's degree and 4 years of patient access/assistance, patient support programs, or patient reimbursement experience
Or
Associate's degree and 8 years of patient access/assistance, patient support programs, or patient reimbursement experience
Or
High school diploma / GED and 10 years of patient access/assistance, patient support programs, or patient reimbursement experience
Preferred Qualifications:
3+ years of proven experience in a reimbursement HUB, medial insurance, physician's office, or healthcare setting
Bachelor's degree preferred
Previous supervisory or leadership experience preferred
In depth knowledge of reimbursement, patient assistance programs, database elements and functionality; operational policies and processes
Dynamic leader who can energize multidisciplinary work teams to learn and apply new skills and /or techniques to respond to the business needs
Thrive
What you can expect of us
As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.
The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.
In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:
A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans
Flexible work models where possible. Refer to the Work Location Type in the job posting to see if this applies.
Apply now
for a career that defies imagination
Objects in your future are closer than they appear. Join us.
careers.amgen.com
Application deadline
Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.
Sponsorship
Sponsorship for this role is not guaranteed.
As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
