Operations Service Manager

Burlington • Syracuse, NY • 5h ago

Position Overview

Are you a proven leader with a strong drive to succeed? Do you work well in a process-driven environment where organization and efficiency are critical to success? Are you an expert multitasker who would thrive in a high-energy environment? If so, then this might be the right opportunity for you! As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations of the store. You will serve as a role model for store associates, demonstrating and reinforcing the company's Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results. You'll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our associates are delivering excellent customer service and the highest degree of professionalism.

A Day In The Life

Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.

Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers.

Manage the overall execution of operations and receiving SOPS.

Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory.

Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store.

Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.

Assist in the management of other store operations areas as needed.

Communicate effectively with the District and Regional Management teams.

You'll Come With

3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization

Must be able to work a flexible schedule; including early mornings, nights, weekends, and holidays as required.

Ability to lift and move boxes weighing up to 40 lbs.

Experience utilizing scheduling and reporting computer software.

Travel may be required from time to time.

LI-EC1

Come join our team. You're going to like it here!

You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington's benefits package includes medical, dental and vision coverage including life and disability insurance. Full time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us. Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.

Min-Mid $21.05 - $28.05

Posting Number R103645

Location New York-Syracuse

Address 1 Destiny USA Drive

Zip Code 13290

Pay Rate Hourly

Career Site Category Store Management

Position Category Store Management

Job Type Full-Time

Remote Type In Office/On-site

Evergreen No

Similar Jobs

Customer Service Representative

Rapid Response • Syracuse, NY • 50min ago

Management & Administrative

Customer Service Representative Department: Customer Service - NY Location: Syracuse, NY START YOUR APPLICATION ( https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=3738870&source=3738870-CJB-0 )...

50min ago

Go to Apply

Price Chopper Customer Service Manager

Price Chopper • Syracuse, NY • 1d ago

Management & Administrative

Pay Range: $20.25- $32.00 SUMMARY Ensures that fast, friendly, helpful and efficient customer service and courtesy is provided on the Front End and Customer Service areas of the store. Responsible for overseeing the Fron...

1d ago

Go to Apply

Customer Service Associate - Temporary

Walgreens • Syracuse, NY • 1d ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

1d ago

Go to Apply

FIREFIGHTER (CREW CHIEF-DRIVER OPERATOR)

Air National Guard Units • Syracuse, NY • 1d ago

Management & Administrative

Summary THIS IS A NATIONAL GUARD TITLE 5 EXCEPTED SERVICE POSITION. This National Guard position is for a FIREFIGHTER (CREW CHIEF-DRIVER OPERATOR), Position Description Number T6315000 and is part of the 174TH ATKW, Nati...

1d ago

Go to Apply

Senior Property & Casualty Account Manager

Community Financial System, Inc. • Syracuse, NY • 2d ago

Management & Administrative

Overview OneGroup is a team of more than 200 insurance and risk management professionals who are ONE company acting as ONE team, with ONE focus and ONE mission: To serve each client as our ONE client.OneGroup is one of t...

2d ago

Go to Apply

Senior Account Manager (Customer Connections), Customer Contact

National Grid USA Service Company, Inc. • Syracuse, NY • 2d ago

Management & Administrative

About usNational Grid is hiring an Senior Account Manager (Customer Connections), Customer Contract for our Commercial Services Account Management team in one of the following locations: Syracuse NY, Albany NY or Buffalo...

2d ago

Go to Apply

Administrative Assistant 1 / Administrative Assistant Traineeship (NY HELPS)

New York State Civil Service • Syracuse, NY • 2d ago

Management & Administrative

NY HELP Yes Agency Corrections and Community Supervision, Department of Title Administrative Assistant 1 / Administrative Assistant Traineeship (NY HELPS) Occupational Category Clerical, Secretarial, Office Aide Salary G...

2d ago

Go to Apply

Operations Manager

CVS Health • Manlius, NY • 2d ago

Management & Administrative

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate...

2d ago

Go to Apply

Strategic Account Manager, National Contractor Accounts

Eaton Corporation • Syracuse, NY • 3d ago

Management & Administrative

Eaton's Global Energy Infrastructure Solutions (GEIS) division is currently seeking a Strategic Account Manager, National Contractor Accounts to support commercial and data center contractor accounts as part of the Data...

3d ago

Go to Apply

Warehouse / Laydown Manager

Bechtel Corporation • Clay, NY • 3d ago

Management & Administrative

Requisition ID: 295349 Relocation Authorized: National - Family Telework Type: Full-Time Office/Project Work Location: Clay, NY Extraordinary teams building inspiring projects: Since 1898, we have helped customers comple...

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)