Service Manager

CertaSite, LLC • Kent, OH • 2h ago

CertaSite, LLC

ROLE OVERVIEW

We are looking for a service manager, who will provide leadership to the local branch which includes overseeing the fulfillment process for work sold to ensure customer's requirements are met, revenue and profit objectives are met, and operational efficiencies are achieved. You will collaborate with other managers, shop and support staff, technicians, customers and others to help ensure CertaSite delivers the most simplified and dependable life safety solution on the planet! This is a fast paced and demanding role with high visibility within the company.

COMPANY PERKS

Education & Certification reimbursement program

Referral bonuses starting at $1,000 per referral

Comprehensive medical plan options, including dental and vision

401K plan with company match

Generous paid time off, paid holidays, and paid parental leave

Management opportunities

Company giveaways

Opportunities for community service and charity involvement

Work at a mission-driven company, focused on people

Continued growth and expansion into new markets and products and services

WHAT YOU WILL BE DOING

Administer safety programs, monitor compliance with job site safety, safety training, safety documents, auditing, and reporting

Supports sales through involvement in job quotation and estimation. Approves estimates for scope of work, labor hours and material content, assesses profit risk of jobs, controls material and labor cost and provides feedback to the district and general manager

Provides leadership and supervision to technician team and responsible for the team's development and training

Provides consistent interface with current customer base and establishes effective working relationships in order to identify additional selling opportunities

Establishes project timelines, meets with customers to communicate and coordinate project schedule. Manages projects, assigns personnel, oversees ordering of equipment and material, and assures that proper customer signoffs are secured per corporate policy requirements. Assists project managers and engineers with said activities as well

Monitors warehouse inventory, truck inventory. Assists purchasing and inventory control specialists with said activities

Ensures that maintenance contract commitments are fulfilled, and inspections completed on time. Provides input to scheduling coordinator on scheduling activity of technicians

Works with the technician team to generate pull-through service and repair work on existing house accounts. Leads customer care initiatives

Responsible for technician goal setting and performance reviews and will ensure completed on-time each year

Supports technician training by coordinating training with training department. Reports training plan and budget to RM & GM

Work with account managers, sales, and other operational leaders in order to resolve customer issues, including customer visits

Provides weekly job status, revenue and reports to DM & GM

Coordinates with fleet manager and office staff on fleet management activities such as oil changes, repairs, and general maintenance

Other projects as assigned

QUALIFICATIONS

Associate's degree or equivalent from a technical or trade school with a focus in life safety such as fire extinguisher, restaurant hoods, fire alarm, first aid, fire suppression, or sprinkler

3 -- 5 years of business experience in sales and / or operations, with a minimum of 2 years of related field leadership experience preferably within the service industry

IDEAL QUALITIES

Bachelor's Degree in a related field

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