Summary The incumbent serves as a Medical Administrative Specialist Supervisor within the VA Southern Nevada Healthcare System. The incumbent will be primarily located at the VASNHS Medical Center but may be assigned to different work areas based on need. The incumbent as sound knowledge of inpatient and outpatient services. Responsibilities The Supervisory Medical Administration specialist position is involved in an extremely complex blend of computing technology, medical information, communication skills, and leadership qualities in a rapidly changing environment. The incumbent of this position must possess extensive computer knowledge in creating and capturing data. He/She will be responsible for coordinating and supporting mechanisms for successful data capture. The incumbent will be responsible to ensure accurate, timely, and consistent data is entered into the VHA computer systems. He/she will establish in-depth training to ensure that Patient Benefits staff and other identified Medical Center staff are educated and accountable for data management. Duties for the position include but not limited to: Coordinates the collection of data concerning Patient Benefits administrative activities, makes computations as required and reports monthly, quarterly or annually to management. He/she receives requests from other sources and determines the best method of obtaining, computing, and reporting. Assure that clerks follow all VA directives, policies, and procedures and that they completes the required mandatory training for Patient Benefits clerks. Responsible for assuring that clerks update all demographic and insurance information for Veterans by utilizing the Pre-registration menu and the insurance card scanners. Responsible for administering the Beneficiary Travel Program and staff supervision. The program includes determination of legal eligibility, processing invoices for payment, and responding to Veterans appeals. The program includes the management of several control point funds that average $5,000,000 annually. Investigates patient complaints concerning eligibility issues and prepares written response. Makes daily and frequent personal and telephone contact with variety of individuals including physicians, nurses, technical support staff, Veterans, and families of Veterans, and Veteran Service Officers. Conducts special studies for identifying opportunities to improve customer service and process quality. Set performance standards, evaluations, initiating action on disciplinary matters, awards, labor relations, approval of leave and work schedules, incentive awards programs, motivation and morale, administrative disciplinary actions, recruitment and placement, position management and classification, preparing position descriptions, overseeing semiannual and annual evaluations, counseling employees whose performance is marginal or unsatisfactory and implementing continuing education activities. Evaluates and writes performance appraisals and provides feedback to employee concerning their performance. Recommends promotions, reassignments, or other status changes of assigned personnel, such as retention or release of probationary employees, step increases, and recognizes outstanding performance by recommending meritorious awards. Reviews work in progress or upon completion and spot checks work as deemed necessary to assess the quality and quantity of work produced by each employee. Informs employees about the policies, procedures, and practices of management as they relate to the work of the work areas. Incumbent has full and final technical authority over the work of subordinates. Informs employees of all aspects of personnel programs of the VA Sierra Nevada Health Care System, either answering their questions on such matters or obtaining information from specialists when answers that are more technical are required. Informs higher level supervisors of anticipated vacancies, increased workload or, other circumstances to obtain replacements, temporary help, or additional staff. Provides direct on-the-job training for employees, identifies employee training opportunities, and develops employee backup skills via cross training. Other duties as assigned. Work Schedule: To Be Determined Telework: Not Available Virtual: This is not a virtual position. Position Description/PD#: Medical Admin Specialist (Enrollment)/PD03589O Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/15/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-9 position you must have served 52 weeks at the GS-7. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Qualification at the GS-9 level: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-7 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: develops new insights into situations; applies innovative solutions to problems; perceives the impact and implications of decisions; effectively assist individuals who may be difficult, hostile, or distressed; expresses information to individuals or groups effectively; listens to others both through verbal and nonverbal communication; identifies problems and possible resolutions; analyzes information and makes correct inferences or draws accurate conclusions; sets well-defined and realistic personal goals; demonstrates responsible behavior; works with, understands, and evaluates technical information related to the job; advises others on technical issues; OR Education: Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related; OR Combination of Education/Experience For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
