Sales Experience Manager

The Walt Disney Company • Lake Buena Vista, FL • 3h ago

About the Role & Team

As a Sales Experience Manager, you are a hands-on, field-based leader responsible for building sales capability through real-time coaching and consistent execution. You will spend the majority of your time working side-by-side with Cast Members in live sales environments-observing guest interactions, delivering immediate feedback, and reinforcing behaviors that drive results.

This is not a desk-based leadership role. Success comes from being present in the field, actively coaching, and ensuring that every Cast Member consistently delivers a high-quality, guest-focused sales experience aligned with the Disney Difference.

You will report to the Sales Director.

This is a Full-Time fully on-site role.

What You Will Do

Develop and Coach Talent in Real Time

Observe live guest interactions and deliver immediate, behavior-based feedback

Provide side-by-side coaching that reinforces sales behaviors tied to conversion and guest experience

Facilitate role plays and targeted practice sessions to build confidence and skill

Follow up on prior coaching conversations to ensure application, accountability, and improvement

Drive Consistency in Sales Execution

Reinforce adherence to established sales processes, standards, and expectations

Ensure consistent execution of consultative selling behaviors across all Cast Members

Support Cast Members in delivering personalized, relationship-driven guest interactions rooted in discovery, storytelling, and trust

Identify gaps in execution and take action to improve consistency and quality on the sales floor

Lead from the Floor

Spend the majority of time working directly with Cast Members in parks and resort locations

Actively engage in day-to-day sales activity to support and guide performance in real time

Build credibility through presence, visibility, and hands-on involvement

Serve as a resource and coach during live selling moments

Reinforce Performance and Accountability

Address performance gaps directly and in a timely manner

Hold Cast Members accountable for applying coaching and meeting expectations

Facilitate performance conversations grounded in observable behaviors, business impact, and clear next steps

Support Cast Members in improving performance through consistent feedback and follow-through

Execute Structured Development Plans

Execute and reinforce structured development plans, including onboarding support and performance improvement efforts

Partner with Sales Development and leadership teams to ensure training is effectively applied in the field

Monitor progress and reinforce key behaviors to accelerate development and close performance gaps

Foster a Positive and Engaged Team Environment

Build strong relationships with Cast Members to create trust and openness to coaching

Contribute to a collaborative, inclusive, and high-performing team culture

Recognize and reinforce positive behaviors and progress

Promote ownership, teamwork, and continuous improvement

Required Qualifications & Skills

Hold a Valid, and in Good-Standing Florida Real Estate Salesperson or Broker License

Previous success selling in a quota-based or performance-driven environment

Full availability to work, including all days of the week and holidays, in a combination of mornings, afternoons, and evenings

Proven ability to coach and develop others in a live, performance-based environment

Strong field leadership presence with a hands-on, engaging approach

Ability to deliver clear, direct feedback and hold others accountable for results

Experience working in a high-volume, guest-facing sales environment

Demonstrated success as an individual contributor in a sales role prior to leading others

Ability to reinforce consistency and execution of established sales processes

Strong communication, adaptability, and decision-making skills

Preferred Qualifications

1-3 years of experience in sales or sales leadership within a high-volume environment

Experience coaching, mentoring, or supporting the development of others in a sales setting

Education

A High School Diploma or Equivalent Experience

A Bachelor's Degree in Sales, Business, Leadership, Hospitality, Tourism, or related field is preferred

Additional Information

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits .

The hiring range for this position in Lake Buena Vista, FL is $56,700 to $76,000 per year based on a 40 hour work week. The amount of hours scheduled per week may vary based on business needs. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Job ID: 10153732

Location: Lake Buena Vista,Florida

Job Posting Company: Disney Vacation Club

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.