Contact Center Customer Experience Specialist - PrePaid

U.S. Bank • Richmond, VA • 5h ago

Spokane, Washington residents: If a street address is not available, enter N/A when completing a job application.

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems. Researches and resolves problems and errors which may include those related to fraud support and internet operations. Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures. Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues.

Pay - $20/hourly

Multiple positions available for August 3rd start date.

We are hiring for the August Class!

Work Schedule: Shifts are assigned between 9:00 a.m. and 1:30 p.m. local time .

Shifts beginning at 12:30 p.m. local time or later receive a 10% shift differential.

Training starts August 3rd 2026

Incentives:

Employees scheduled to work a standard full-time shift that begins after 12:30 PM (local time) are eligible for a 10% pay incentive **.

Basic Qualifications**

High school diploma or equivalent

Typically, at least 18 months of customer service or related experience

Preferred Skills/Experience

Effective problem-solving and negotiation skills

Ability to navigate multiple computer systems, applications, and utilize search tools to find information

Proven time management skills and ability to multitask

Experience interacting positively with unsatisfied customers

Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies

Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

This is a remote position with preference for candidates residing near the following hubs:

Cincinnati, OH

Milwaukee, WI

Twin Cities, MN

St. Louis, MO

Atlanta, GA

Charlotte, NC

Phoenix/Tempe, AZ

Location expectations

This role is designated as U.S. home-based remote.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

Healthcare (medical, dental, vision)

Basic term and optional term life insurance

Short-term and long-term disability

Pregnancy disability and parental leave

401(k) and employer-funded retirement plan

Paid vacation (from two to five weeks depending on salary grade and tenure)

Up to 11 paid holiday opportunities

Adoption assistance

Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here (https://careers.usbank.com/global/en/benefits/us) .

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $20.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

Similar Jobs

Senior Manager, Supply Chain Engineering

Oracle • Richmond, VA • 1h ago

Management & Administrative

Job Description Manages a team of engineers responsible for evaluating and qualifying supplier components at varying degrees of complexity and integration level. Leads supplier development initiatives, collaborating with...

1h ago

Go to Apply

SAP, Supply Chain and Logistics Senior IT Manager

Insight Global • Midlothian, VA • 1h ago

Management & Administrative

Job Description Insight Global is seeking a SAP, Supply Chain & Logistics Senior IT Manager hybrid in Richmond, Virginia. This individual will act as the bridge between IT and supply-focused business teams, owning th...

1h ago

Go to Apply

Overnight Warehouse Manager

Wegmans • Ashland, VA • 2h ago

Management & Administrative

Schedule: Full time Availability: Morning, Afternoon, Evening, Overnights (Includes Weekends). Age Requirement: Must be 18 years or older Location: Ashland, VA Address: 9300 Sliding Hill Road Pay: $80,000 - $90,000 / yea...

2h ago

Go to Apply

Director, Federal Engagement Management

Oracle • Richmond, VA • 3h ago

Management & Administrative

Job Description We're on a journey to advance how health happens with technologies that empower patients, support clinicians, inspire innovation, and save lives. Our mission? To create a human-centric healthcare experien...

3h ago

Go to Apply

Operations Manager

American Express Global Business Travel • Richmond, VA • 8h ago

Management & Administrative

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive...

8h ago

Go to Apply

Operations Program Manager 5

Oracle • Richmond, VA • 8h ago

Management & Administrative

Job Description A Senior Staff position, the individual will proactively identify opportunities for Product Lifecycle process development at the strategic level to address changing business requirements; communicates and...

8h ago

Go to Apply

Operations Program Manager 5

Oracle • Richmond, VA • 8h ago

Management & Administrative

8h ago

Go to Apply

US Sales Manager

Brink's • Richmond, VA • 11h ago

Management & Administrative

Pay Range: ?(Minimum to mid pay range specific to NY, CA, CO, WA, MD) 85,400.00 - 106,700.00 USD Annual Brinks Texas License #C00550 #LI-Remote About Brink's: The Brink's Company (NYSE:BCO) is a leading global provider o...

11h ago

Go to Apply

(USA) Area Manager - Transportation Office (Transportation)

Walmart • Sutherland, VA • 19h ago

Management & Administrative

Position Summary... What you'll do... Communicate with or to individuals or groups verbally andor in writing eg customers suppliers associates Implement the business plan for area of responsibility by communicating goals...

19h ago

Go to Apply

$25-$30/hr .Child Welfare Specialist (Foster Care Case Manager) - Richmond, VA

Amergis • Henrico, VA • 19h ago

Management & Administrative

Position Summary The Child Welfare Specialist provides case management services for children and youth placed in foster care, ensuring their safety, permanency, and overall well-being. This role works closely with biolog...

19h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)