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SAP Service Management - INTL India

Insight Global • San Diego, CA • 4h ago

Job Description

Lead design and implementation of S/4HANA Service Management processes:

Service orders

Contracts & subscriptions

Billing and revenue integration

Configure Solution Quotations for complex service offerings (bundled, subscription, usage-based)

Define pricing, configuration logic, and dependencies

Collaborate with business stakeholders for requirement gathering and fit-gap analysis

Ensure alignment with cross-functional processes (Finance, SD, Revenue Recognition)

Support SIT, UAT, regression testing, and defect resolution

Assist with cutover, go-live, and post-go-live stabilization

Produce functional documentation and process flows

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

5-8+ years of experience in SAP Service Management, including S/4HANA implementations

Strong experience designing and configuring:

Service orders, service contracts, and subscriptions

Billing and revenue integration

Experience with Solution Quotation for complex offerings (bundled, subscription, usage-based services)

Knowledge of pricing, configuration logic, and dependency management

Experience gathering business requirements and conducting fit-to-standard/gap analysis

Strong understanding of cross-functional integration:

Finance / Revenue Recognition

SD / Order Management

Billing and invoicing

Experience supporting SIT, UAT, and regression testing

Ability to create functional design documents and process flows

Strong stakeholder communication and ability to influence decisions on customization vs. standard solutions

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