About Diversified:
Diversified is a global leader in audiovisual and media technology. We design and build innovative spaces and experiences for clients across industries such as corporate, entertainment, sports, retail, and government. Our team partners with organizations around the world to create environments that connect people through technology.
What to Expect:
At Diversified, you'll work on exciting and complex projects with opportunities to grow your career. We offer a collaborative and flexible work environment, competitive pay and benefits, and a culture that values diversity, inclusion, and innovation. If you're ready to grow, create, and make an impact, Diversified is the place to do it.
How You'll Contribute:
The Studio Operations Manager supports the daily technical operation of the client's in-house studios, ensuring studio equipment, systems, and workflows are reliable, well-maintained, and ready for executive, leadership, and client-facing productions.
This role is hands-on and execution-focused, responsible for maintaining studio equipment health, managing firmware and IT compliance updates, diagnosing and resolving technical issues, and providing on-site technical support during live events, leadership broadcasts, and pre-recorded marketing content.
In addition to strong technical skills, this role requires excellent communication and professionalism to confidently support executive leaders and key stakeholders who regularly utilize the studio.
Responsible for our customer's Los Angeles Broadcast Studio, Podcast Studio and Go Studios.
What You'll Do:
Studio Operations & Live Production Support
Provide hands-on technical support for live studio events, leadership communications, executive recordings, and client marketing productions
Support setup, operation, and teardown of studio systems including cameras, audio, lighting, switching, and streaming equipment
Act as on-site technical support during high-visibility and time-sensitive productions
Ensure studio environments are production-ready, reliable, and consistently meet quality expectations
Capture operational feedback and observations during productions to inform studio improvements and future enhancements
Technical Troubleshooting & Issue Resolution
Diagnose, troubleshoot, and resolve technical issues across studio and control room environments.
Perform break/fix support for production systems and peripherals.
Escalate complex issues to senior engineers or vendors as needed, providing clear documentation and @context
Minimize production downtime through proactive issue identification and resolution
Equipment Lifecycle & Maintenance
Maintain studio equipment inventories and track asset health
Perform routine preventative maintenance on cameras, audio systems, lighting, and production hardware
Ensure all studio systems remain compliant with IT standards, firmware requirements, and security guidelines
Support lifecycle refresh activities by identifying aging or underperforming equipment and coordinating updates or replacements
Workflow & Documentation Support
Follow established studio SOPs and operational standards
Assist in updating documentation related to equipment configuration, maintenance procedures, and troubleshooting steps
Support consistent workflows for live, hybrid, and recorded productions to reduce setup time and technical friction
Contribute recommendations to improve studio workflows, tooling, and standards based on real-world event support experience
Stakeholder & Executive Support
Serve as a technical point of contact for studio users, including executive leaders and key business stakeholders
Communicate clearly and professionally in high-pressure environments
Translate technical issues into clear, non-technical explanations when supporting leadership
Build trust through calm execution, preparedness, and strong customer service mindset
Partner with internal teams to translate event feedback into actionable improvement recommendations.
What You'll Bring:
Education & Certifications:
High School Diploma or Equivalent
Required Skills/Qualifications:
6+ years of experience in studio operations, broadcast support, AV engineering, or enterprise media environments
6+ years of hands-on experience supporting live productions, executive events, or recorded content
Working knowledge of studio equipment including cameras, audio, lighting, switching, routing, and streaming systems
Experience performing technical troubleshooting, break/fix support, and preventative maintenance
Familiarity with firmware updates, IT compliance requirements, and equipment lifecycle concepts
Strong communication and interpersonal skills, with comfort supporting executive-level users
Ability to remain calm, organized, and solution-focused in live production environments
Willingness to work flexible hours as required for live or high-visibility events
Desired Skills/Qualifications:
Experience in hybrid or IP-based production environments
Exposure to enterprise IT or security standards related to AV systems
Experience supporting client-facing or marketing content production
What We Offer:
We believe great people deserve great benefits. In addition to competitive compensation, we offer a comprehensive benefits package designed to support your health, financial wellbeing, and work-life balance:
Multiple medical plan options to fit you and your family's needs
HSA & HRA company contributions
Dental coverage, including orthodontic benefits, and vision plans
Company-paid benefits
Basic Life, AD&D
Short-Term and Long-Term Disability insurance
Employee Assistance Program (EAP)
Generous paid time off - 3 weeks PTO plus company holidays and floating holidays
401k with company match
Paid maternity leave
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
A wide range of voluntary benefits including Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Life and AD&D coverage, and Legal Services
Commuter benefits
And much more
Job Details
Job Family Engineering & Programming
Job Function Video/Engineering
Pay Type Salary
Hiring Min Rate 122,700 USD
Hiring Max Rate 166,000 USD
