Customer Service Coordinator

CRST • Amherst, NY • 5h ago

Description

CRST The Transportation Solution, Inc. is delivering promises and driving success so we can all have what we need to live and thrive. We need talented individuals to help us bring this vision to life.

CRST's Home Solutions - Installs division provides delivery and installation of products that require skilled labor or trade-licensed technicians. From delivery to installation and assembly, demand for these services has grown significantly. Home Solutions is proud to work with retail and client partners to provide convenient solutions for consumers.

Job Summary: Responsible for responding to and/or managing inquiries, complaints, and feedback from customer accounts. This may include providing support through various channels, such as in person, phone, email, or social media. They must be able to communicate effectively, understand the customer's needs, and provide solutions or information promptly. Additionally, they may need to collect and record customer data and maintain accurate records of customer interactions. The role requires problem-solving skills, patience, empathy, and the ability to work under pressure. The focus is on building and maintaining positive relationships with customers and providing quality service that meets or exceeds their expectations.

Compensation : $16.20 per hour. This is a fixed rate of pay for the role and is not negotiable.

Benefits : Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts.

Schedule: Flexible Scheduling, will always work Saturday.

Location: This is an onsite position only . We have a newly remodeled facility located off Northpointe Parkway in Amherst, NY. Parking is provided for all employees.

Next Training Session:

3 week program starting 7/6 including two weeks of training followed by a one-week incubation period.

Days 1-10: 8:30 AM - 4:30 PM (includes breaks)

Day 11: 8:30 AM - 4:30 PM training, then transition to the floor

Essential Duties and Responsibilities:

Respond to inbound calls involving scheduling/rescheduling, order modifications, customer payment processing, customer complaints, and any other basic inquiries from customer, clients, and services

Properly document all systems

Resolves simples and complex problems by clarifying customer complaint, determining route cause of the issue, providing best possible solution, expedited adjustment, follow up for completion

Assist with taking inbound calls by receiving warm leads and procure sales in a timely fashion from clients/customers

Provide data entry assistance and properly document information by uploading to internal and external systems for client communications along with maintaining a record of all events pertaining to each request

Update service orders on behalf of servicer requests internally through system

Will work in the client system uploading paperwork, status, and call information

Act as a liaison between customers, clients, and servicers

Provide timely communication to each internal department to address issues and /or complaints

Escalate issues per established procedures

Preferred Skills:

Customer Service and Communication

Good Time Management

Active Learning and Listening

Social Perceptiveness

Critical Thinking and Coordination

Service Orientation

The CRST Core Values: Safety at the Core of All We Do - Integrity in Every Decision and Action - Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities.

EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

CRST

Go to Apply

Share this job

Similar Jobs

Manager Manufacturing Training 2

Northrop Grumman • Buffalo, NY • 59min ago

Management & Administrative

RELOCATION ASSISTANCE: Relocation assistance may be available CLEARANCE REQUIRED FOR START: No CLEARANCE TYPE: Secret TRAVEL: Yes, 25% of the Time Description At Northrop Grumman, our employees have incredible opportunit...

59min ago

Go to Apply

Entry Level Manager Trainee

84 Lumber Company • Tonawanda, NY • 5h ago

Management & Administrative

Overview Salary: $45,000 - $50,000 Are you ready to build a rewarding and lifelong career? Do you thrive in a team environment that challenges you to be your best? Join 84 Lumber, a family-owned company founded on growth...

5h ago

Go to Apply

Talent Acquisition Specialist

New View Alliance • Lockport, NY • 5h ago

Management & Administrative

Job Title: Talent Acquisition Specialist Department: Human Resources Position Summary: Coordinate the recruitment and hiring process for assigned positions ensuring there is an adequate flow of qualified and diverse cand...

5h ago

Go to Apply

Key Account Manager, Convenience

Red Bull North America • Buffalo, NY • 7h ago

Management & Administrative

Red Bull North America is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, a...

7h ago

Go to Apply

Senior Administrative Assistant - Cybersecurity

M&T Bank • Buffalo, NY • 14h ago

Management & Administrative

Be the Power Behind Visionary Tech Leaders Step into a high-impact role supporting a dynamic executive leader in our fast-moving Technology organization. In this role, you will be supporting our Chief Information Securit...

14h ago

Go to Apply

Account Manager Pressure Sensitive Adhesive Specialty Tapes & Labels

Henkel • Buffalo, NY • 19h ago

Management & Administrative

Account Manager Pressure Sensitive Adhesive Specialty Tapes & Labels Adhesive TechnologiesSalesVarious locationsFull TimeRegular About this Position At Henkel, you'll be part of an organization that's shaping the fut...

19h ago

Go to Apply

Manager - FP&A (Manufacturing)

ProAmpac Holdings, Inc. • Buffalo, NY • 1d ago

Management & Administrative

Description FP&A Manager Manufacturing Finance Operations Finance Strategic Planning ProAmpac is seeking a strategic and analytical FP&A Manager to support financial performance across multiple manufacturing loca...

1d ago

Go to Apply

Sales Manager - UniFirst First Aid + Safety

UniFirst • Buffalo, NY • 1d ago

Management & Administrative

Sales Manager - UniFirst First Aid + Safety Buffalo, New York Job ID: 2602836 Overview This is not just another "Sales Job." It's the start of your new Sales Career! Full-Time Travel: Local Perks Medical Insurance Dental...

1d ago

Go to Apply

Administrative Assistant, ILPB

University at Buffalo • Buffalo, NY • 1d ago

Management & Administrative

Employer: Research Foundation FTE: 1.00

1d ago

Go to Apply

Sales Service Coordinator

Dynabrade, Inc. • Clarence, NY • 1d ago

Management & Administrative

Sales Service Coordinator Clarence, NY ( http://maps.google.com/maps?q=8989+Sheridan+Dr+Clarence+NY+USA+14031 ) Job Type Full-time Description The Sales Service Coordinator role combines customer service excellence with...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)