Community Marketing Campaign Management Associate

JPMorgan Chase • Columbus, OH • 2h ago

As an Associate in Community Marketing Campaign Management, you will create and manage initiatives that position Chase as a trusted leader in financial advice and education for consumer segments. Through Chase Money Skills, you will unify and expand financial health content, build brand equity, improve discoverability, and drive measurable customer engagement. You will optimize and enhance Chase Money Skills workshops, ensuring the financial education curriculum helps consumers advance in their financial journey. This role involves executing marketing programs across multiple channels, supporting our Community Managers, and working closely with the marketing strategy team. You will demonstrate strong project management skills, collaborate with various business partners, and thrive in a fast-paced, dynamic environment.

Job Responsibilities

Manage the end-to-end creative development and execution of Chase Money Skills workshop, activities, and marketing materials.

Continuously improve Chase Money Skills workshops, including curriculum materials, facilitator guides, marketing materials, delivery format optimization (in-person, virtual, hybrid), and quality assurance.

Collaborate with marketing strategy partners to define scope, strengthen campaign strategy, oversee the development and delivery of programs that drive awareness, build loyalty, and connect with the community.

Tailor financial education curriculum to key stages of the customer journey (e.g., foundational money management, credit building, savings and goal setting), ensuring relevance by segment and life stage.

Integrate educational content across consumer and field touchpoints to deliver a consistent, seamless message and cohesive brand experience throughout the customer journey.

Contribute to improving internal processes during creative development, ensuring proper approvals and controls are in place.

Manage deliverable expectations and project timelines while working across multi-functional teams, including Brand, Operations, Controls, and Legal/Regulatory.

Required Qualifications, Capabilities and Skills:

5+ years experience in a marketing campaign execution role

Ability to manage multiple initiatives simultaneously, working well under pressure with tight deadlines

Proactive mindset when problem solving and creating new solutions

Strong relationship-building skills and ability to earn respect and trust among internal and external partners

Team player with a positive, can-do attitude; must be comfortable with continuously changing opportunities and priorities

Creative and innovative mindset with a focus on constant improvement

Excellent written and oral communication skills

Preferred Qualifications, Capabilities and Skills:

Undergraduate degree in Marketing/Communications or related field

Prior experience marketing financial products and services is a plus

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

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