Description
As a Supply Chain Manager in the Amazon Transportation Services Less Than Truckload (LTL) and Field Transportation Execution (FTE) team, this role leverages Area Manager, Operations Manager, Site Leader, and Regional Director partnerships across North American Sort Center (NASC) regions to standardize dispatch operations, improve processes, and reduce transportation cost. Supply Chain Managers III leverage corporate and operations stakeholder relationships to solve the operational and financial opportunities across the full North American Sort Center outbound transportation network - including Linehaul (LH), which encompasses Sort Center-to-Sort Center, Sort Center-to-Amazon Last Mile, and other final mile business units, as well as the USPS Destination Delivery Unit (DDU) program. FTE is positioned to strategically operate with autonomy to solve complex problems and simplify processes using innovation to improve safety, reduce cost, and streamline service across all outbound arcs. On average, a FTE SCM oversees 5 to 10 sites and directly influences the speed and accuracy of outbound transportation execution across multiple arcs.
Specifically, FTE Supply Chain Managers monitor site-level performance and actively engage with site and regional stakeholders to drive improvement across a variety of metrics, with a core focus on maximizing container and truck fill rate, reducing wasted trailer space, and coordinating with operational and program partners to identify and reduce non-controllable defects at the site level. Additionally, a FTE Supply Chain Manager is expected to mentor and work closely with peers and stakeholder representatives across a range of operational and program teams to drive continuous improvement and deliver against regional fill rate and cost goals.
Key job responsibilities
Use of Excel/SQL/other technology is helpful to determining root cause of issues facing our team
Development of the overall program strategy, tactically driving teams in and outside of your organization to deliver
Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics
Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions
Partner with teams across the business you support and beyond to source, allocate, and coordinate resources
Partner with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority order
Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks)
Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects
Flexibility to travel between 25%-50%
Be on site at a NASC building
A day in the life
Every day, FTE Supply Chain Managers tackle a dynamic mix of operational challenges alongside site leaders, operations teams, planning partners, and technology stakeholders - all in service of moving customer packages faster and at lower cost. You may start your morning reviewing fill rate trends and identifying underperforming lanes, then shift into direct engagement with a site operations team to troubleshoot a dispatch issue or coach on outbound execution. As a subject matter expert in outbound transportation, you are often the person on the dock helping sort centers solve the complex, time-sensitive problems that directly impact Amazon's delivery network.
About the team
FTE team members are embedded throughout the United States across North American Sort Centers, aligned to regional operational structures to provide dedicated support to their sites. FTE SCMs work closely with sort center leadership and outbound transportation partners across Linehaul and DDU programs. Members often operate as the sole ATS Fill Rate representative at their site, bringing specialized transportation expertise directly to the floor and traveling across the network as needed to solve complex outbound challenges.
Basic Qualifications
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Experience in supply chain
Experience defining program requirements and using data and metrics to determine improvements
Preferred Qualifications
2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
2+ years of operational and/or retail management experience
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .
USA, GA, Atlanta - 115,400.00 - 160,000.00 USD annually
USA, MA, Stoughton - 115,400.00 - 160,000.00 USD annually
USA, MA, Uxbridge - 115,400.00 - 160,000.00 USD annually
