Customer Service / Order Management Specialist (Supply Chain)Role Summary
We are seeking a detail-oriented and proactive Customer Service / Order Management Specialist to support both internal and external customers while driving operational excellence. This role plays a critical part in executing departmental objectives and supporting corporate growth initiatives.
The ideal candidate will be highly responsive, solutions-focused, and committed to delivering exceptional service. You will take ownership of order management activities, ensure on-time and in-full delivery, and collaborate cross-functionally to resolve issues and optimize customer satisfaction.
Key Responsibilities
Manage end-to-end order processing for assigned accounts, partnering directly with customer buyers and regional commercial teams
Perform daily audits of open orders, proactively researching and resolving discrepancies or delays
Review orders for completeness and accuracy; resolve pricing or product issues before release for shipment
Ensure on-time, in-full delivery while maintaining high service standards
Schedule and manage dock appointments for customers using internal systems
Oversee transportation coordination for delivered orders in partnership with internal logistics teams
Collaborate with cross-functional stakeholders (Production, Demand Planning, Warehouse, Materials, and Customer Experience) to align on product availability and customer needs
Proactively identify potential shortages and determine necessary substitutions or delivery date adjustments
Build strong, trust-based relationships with customers while supporting Sales in reinforcing service level agreements
Monitor aged inventory and discontinued products across internal and co-packer locations
Maintain accurate customer data within vendor systems and ERP platforms
Investigate and resolve pricing discrepancies in SAP following established procedures
Partner with internal teams to resolve EDI/IDOC errors, ensuring accurate and up-to-date customer data
Support Accounts Receivable with invoice reconciliation, claims resolution, and root cause communication
Manage returns, damages, and complaint resolution, ensuring accountability and timely follow-up
Track and contribute to Supply Chain KPIs, ensuring accuracy and continuous improvement
Participate in process improvement initiatives to enhance efficiency and customer satisfaction
Qualifications & SkillsRequired:
Experience in business-to-business (B2B) customer service, preferably in a manufacturing or supply chain environment
Experience in order management, purchasing, or supply chain operations
Strong working knowledge of SAP or similar ERP systems
Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
Excellent attention to detail with strong data entry and analytical skills
Core Competencies:
Strong problem-solving and issue resolution abilities
Ability to work independently in a fast-paced, deadline-driven environment
Adaptability and resilience in managing changing priorities
Exceptional communication and relationship-building skills
High level of organization and accountability
Preferred Experience
Experience supporting buyer purchasing or purchase order management
Familiarity with inventory management and demand planning processes
Exposure to EDI systems and supply chain analytics
Why Join Us?
Be part of a collaborative, fast-paced environment that values innovation and continuous improvement
Gain exposure to end-to-end supply chain operations
Opportunity to build strong cross-functional partnerships and grow your career
Experience Level
Entry to Early Career (1-3 years preferred)
Job Type & Location
This is a Contract to Hire position based out of Tampa, FL.
Pay and Benefits
The pay range for this position is $25.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Tampa,FL.
Application Deadline
This position is anticipated to close on Jun 19, 2026.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
