Clinical Administrative Assistant II - Internal Medicine

Cleveland Clinic • Cleveland, OH • 2h ago

Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As a Clinical Administrative Assistant II supporting Internal Medicine, you will provide comprehensive administrative support to physicians and clinical staff, helping ensure efficient department operations and an exceptional patient experience. In this role, you will schedule appointments, coordinate patient visits, manage medical records and documentation, assist with patient communications, and support daily office workflows. You will work closely with patients, providers, and caregivers to facilitate smooth operations and high-quality service. This role offers an excellent opportunity to build healthcare administrative experience while contributing to exceptional patient care.

A caregiver in this role works days from 8:30 a.m. - 5:00 p.m.

A caregiver who excels in this role will:

Manage incoming correspondence for disbursement to the appropriate practice.

Serve as the first point of contact for outside and internal referrals and patient/family inquiries, and triage appropriately.

Manage external medical records, including initial and follow-up phone calls and entering images into the EPIC system.

Effectively document and convey patient matters to appropriate medical professionals and initiate pending order and labs, etc.

Manage physician clinic schedules, including slot management and reconciling scheduling errors.

Collect insurance information, forward it to Patient Financial Advisors and follow-up as required.

Assist patients with check-in for virtual appointments.

Initiate patient referral processes and monitor referrals for empaneled patients.

Assist with messages and inbound calls.

Respond to provider's emails and manage staff out-of-office arrangements.

Respond to referral emails

Schedule meetings, manage travel and reimbursement processes, and assist with recertification/licensing renewal.

Offer IT assistance.

Arrange and execute all department events and manage incoming mail.

Take and transcribe meeting minutes.

Other duties as assigned.

Minimum qualifications for the ideal future caregiver include:

High School Diploma or GED and three years of administrative assistant experience

OR Associate's or Bachelor's degree and one year of administrative assistant experience

Experience with Electronic Medical Records

Must complete EPIC training during first year

Experience using Microsoft Office Suite products (Outlook, Word, Excel or Power Point)

Experience may be assessed with an on-line Skills Assessment

Preferred qualifications for the ideal future caregiver include:

Associate's Degree

Typing proficiency with accuracy

Healthcare experience

Physical Requirements:

Ability to perform work in a stationary position for extended periods

Ability to operate a computer and other office equipment

Ability to travel throughout the hospital system

Ability to communicate and exchange accurate information

In some locations, the ability to move up to 20 pounds

Personal Protective Equipment:

Follows standard precautions using personal protective.

Pay Range

Minimum hourly: $16.47

Maximum hourly: $23.61

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

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