Account Manager

ABM Industries • Columbia, SC • 6d ago

Overview

ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Team Member Benefits | Staff & Management (https://media.abm.com/wp-content/uploads/AnnualBenefitFlyers/Recruiting%20Flyer%20-%20Staff%20&%20Mgmt.pdf)

The Account Manager is responsible for overseeing all janitorial and facility operations within an education environment. This role manages day-to-day operations, staffing, client relationships, and compliance while ensuring high standards of cleanliness, safety, and efficiency. The position also serves as the primary liaison between ABM and the client, supporting production needs, managing special projects, and driving continuous improvement in service delivery.

Responsibilities

Operations Management

Oversee daily cleaning operations across floors, offices, restrooms, breakrooms, etc.

Ensure all services meet contract specifications and client expectations

Develop and manage cleaning schedules

Conduct routine inspections, audits, and quality checks to maintain service standards

Support production needs and respond to operational issues in real time

Client & Stakeholder Management

Serve as the primary point of contact for client leadership and facility teams

Conduct regular meetings to review performance, resolve concerns, and identify improvements

Maintain strong client satisfaction and retention through responsive service

Staff Supervision & HR Management

Recruit, onboard, train, and supervise janitorial supervisors and cleaning staff

Monitor performance, provide coaching, and conduct corrective actions or recognition as needed

Manage staffing levels to meet operational and production demands

Handle employee relations, payroll processing (EPAY), timesheets, and HR-related issues

Conduct quarterly performance reviews

Safety & Compliance

Ensure adherence to OSHA regulations, site safety protocols, and company policies

Conduct safety training, toolbox talks, and site inspections

Monitor proper handling and storage of chemicals, equipment, and consumables

Maintain documentation for inspections, incidents, and compliance requirements

Inventory, Budget & Financial Oversight

Manage inventory of cleaning supplies, chemicals, and equipment

Control labor and operational costs while maintaining service quality

Track usage and order supplies as needed

Assist with budgeting, forecasting, and cost reporting

Support sales growth and account expansion opportunities

Reporting & Administrative Duties

Prepare reports on KPIs, inspections, staffing, and operational performance

Maintain accurate records for attendance, training, and service delivery

Reconcile payroll exceptions and ensure timely submissions

Qualifications

High school diploma or GED required; associate's or bachelor's degree preferred

2-5 years of experience in janitorial management, facilities services, or industrial/warehouse cleaning

Strong leadership, organizational, and problem-solving skills

Knowledge of cleaning procedures, equipment, and safety regulations

Proficiency in Microsoft Office and workforce management systems

Ability to work flexible hours, including nights and weekends

REQNUMBER: 156633

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

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