Cocktail Server - Cross Utilization

Zehnder's of Frankenmuth • Frankenmuth, MI • 2d ago

Department: Landmark Lounge Position: Cocktail Server- Cross Utilization Reports To: Food & Beverage Supervisor

Function: Cocktail Servers will interact with guests, staff, vendors, and other departments to provide a unique and luxury experience. They will do so with supplementary knowledge of the menu, personalized recommendations, and engaging conversations.

Work Performed: Understand and follow responsible beverage vendor training and application for serving alcoholic beverages.

Manage transactions with large amounts of cash, credit card transactions, discounts, and collect other forms of payment.

Serve guests throughout the lounge a variety of small food plates and high-end beverage options.

Work with kitchen/restaurant equipment including, but not limited to coffee brewers, juicers, soda fountain machines, knives, and blenders.

Maintain cleanliness of bar and lounge area as necessary, bussing tables, wiping tabletops and counters, and washing dishes, cleaning service stations, etc.

Bar and lounge set up and breakdown along with completion of daily side work including but not limited to: folding napkins, filling condiments, and preparing drink garnishes.

Limited food preparation and service.

Enter Guest orders into the POS system, prepare items, deliver guest checks, go to bartender for cash checkouts.

Any other tasks as requested by management.

Physical Requirements: While performing duties of this job, the employee is frequently required to stand, walk, @type, talk, and hear. May include working indoors/outdoors and heavy lifting (up to 50 lbs.)Other Requirements: Previous hotel, Guest Service, or hospitality/tourism experience. Previous work experience with Micros or similar POS programs. Alcohol awareness training such as TAMs, TIPS, etc. Good communication skills (verbal and written), friendly and outgoing personality, excellent manners and a positive attitude. Strong customer focus, high emotional intelligence and a willingness to learn, change, and grow. Accuracy, knowledge, and efficiency when working in a fast-paced environment, and ability to work under pressure.

Must be available to work early mornings, nights, weekends, and holidays.

Age Requirements: Must be 18 years of age or older.

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