Customer Service Specialist (Supply Chain)

Insight Global • West Chester, OH • 1h ago

Job Description

Position Overview

A global manufacturer client of Insight Global that's in the flavor and fragrance industry is seeking two Customer Service Specialists to support its growing supply chain and operations team. This is a direct hire opportunity ideal for candidates who enjoy being at the center of order management, customer communication, and cross functional coordination. This role serves as a key liaison between customers, sales, supply chain, and operations ensuring orders are planned, scheduled, and delivered accurately and on time across both import and export workflows.

Key Responsibilities

Manage end to end order processing and order management, from entry through delivery

Serve as the primary point of contact for customer communication, order status updates, and issue resolution

Coordinate closely with sales, supply chain, operations, planning, scheduling, shipping, quality, and purchasing teams

Handle both import and export orders, ensuring proper timelines, documentation, and coordination

Work backward from customer delivery dates to ensure production, shipping, and logistics milestones are met

Support operational planning and scheduling activities to maintain service levels and on time delivery

Assist with shipping coordination and follow up, including changes, delays, or exceptions

Maintain accurate order, shipment, and customer data using Microsoft Office tools, particularly Excel

Contribute to continuous improvement efforts across customer service and supply chain operations

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

2+ years of experience in customer service, order management, or supply chain support

Strong experience working cross functionally with sales and operations

Intermediate proficiency in Microsoft Excel (tracking, reporting, data organization)

Comfortable managing multiple orders, timelines, and priorities simultaneously

Experience working with dates, lead times, and delivery schedules

Strong communication skills with both internal teams and external customers

Detail oriented, organized, and proactive problem solver - Experience in the food & beverage, ingredients, flavor, fragrance, or manufacturing industry

Exposure to import/export operations, international shipping, or global supply chains

Background supporting planning, scheduling, shipping, quality, or purchasing functions

Experience in a fast paced, operations driven environment

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