Customs Operational Key Accounts Manager

Kuehne+Nagel • Plymouth, MI • 2h ago

It's more than a job

As a Customs Operations Key Account Manager at Kuehne+Nagel, your job is to optimise logistics to keep our global supply chains running smoothly. But the impact of your work goes beyond that. In fact, your expertise makes both special and ordinary moments possible for people around the world. For example, your work could ensure that a global product launch happens on time-such as ethically sourced beauty and bath products stocked at local stores for your loved one's valued self-care routine. It's import and export work, but it's also so much more than we imagine.

You will manage and grow strategic client relationships within the customs brokerage and trade sector. The role serves as the primary point of contact for key accounts, ensuring service excellence, contract compliance, and alignment with customer-specific brokerage and trade requirements.

How you create impact

Manage and strengthen long-term client relationships; understand client goals and compliance needs.

Oversee service delivery, ensuring timely and accurate customs clearance and adherence to SLAs/KPIs.

Identify growth opportunities, support proposals, and drive upselling/cross-selling within accounts.

Coordinate with internal teams (operations, compliance, billing, IT) to ensure seamless execution.

Prepare and deliver performance reports, dashboards, and business reviews.

Support contract renewals, ensure regulatory compliance, and escalate risks when needed.

Lead issue resolution for customs delays, documentation errors, and service disruptions.

What we would like you to bring

Bachelor's degree in Business, International Business, Trade, or Supply Chain

5+ years of experience in customs brokerage

5+ years of proven experience in simialr role from freight forwarding industry

Strong communication, problem-solving, data analysis, and client management skills.

Ability to travel up to 30% domestically.

What's in it for you

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, a 401k retirement savings plan, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-RT1

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

"Artificial Intelligence (AI) tools may be used to assist in specific process [e.g., screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers."

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.

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