Default Servicing Phone Agent

First Horizon Bank • Knoxville, TN • 2d ago

Description

Location: On site at location listed in job posting.

Hours / Location: Monday-Friday, 9:30 AM - 6:00 PM EST. Average 40 hours per week.

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.

Summary :

The Default Servicing Phone Agent is responsible for contacting past due customers on consumer checking accounts, credit cards, loans, lines of credit, real estate loans, and home equity lines of credit (HELOCs).

We are seeking a dedicated, disciplined individual who excels in a team environment, who takes ownership and who is enthusiastic about a job well done.

Essential Duties and Responsibilities:

Negotiates and facilitates loan payment schedules for customers.

Follows up on loan repayment agreements.

Analyzes and determines future disposition of customer's account.

Verifies and documents all applicable information into collection system.

Attempts to negotiate payments via expedited payment methods.

Handles all situations in a professional, ethical manner.

Escalates special situations or problems, as necessary.

Other duties as assigned.

Abilities:

Ability to evaluate situations and make appropriate business decisions

Ability to work in contact center environment, to include wearing a headset

Skills:

Excellent computer skills with strong knowledge of email and Microsoft Office

Strong verbal and written communication skills

Attention to detail and ability to identify potential issues

Education and/or Work Experience Requirements:

High school diploma or equivalent required.

Bilingual (English/Spanish) a plus - ability to communicate proficiently in both English and Spanish

Physical Requirements:

Basic keyboarding or other repetitive motions

Lifting/pushing objects

Must be able to talk, listen and speak clearly on telephone

Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards

Ability to safely and successfully perform the essential job functions consistent with or without the ADA, FMLA and other federal, state and local standard, including meeting qualitative and/or quantitative productivity standards.

About Us

First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com (https://urldefense.com/v3/\_https:/www.firsthorizon.com/\\;!!Cz2fjcuE!hpq9hPnrucZCPIAVPojVESItIq-FPzhurNdCrQ3JE8Rkx3gMd70nIk6\kmPxl66_oJCEsXs0gNunPowMAMHCmBYPOtUxUGI$) .

Benefit Highlights

Medical with wellness incentives, dental, and vision

HSA with company match

Maternity and parental leave

Tuition reimbursement

Mentor program

401(k) with 6% match

More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

Facebook (https://www.facebook.com/FirstHorizonBank)

X formerly Twitter

LinkedIn (http://www.linkedin.com/company/first-horizon-bank)

Instagram

YouTube (https://www.youtube.com/channel/UCEVs5OMj-b0H9Dr5Q209_-Q)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Similar Jobs

Nurse RN

Diversicare Healthcare Services & Diversicare Ther • Lake City, TN • 5h ago

Hospital & Medical

Overview Unlock Your Nursing Career Potential at Diversicare! Join Diversicare, where we prioritize the growth and success of our valued team members. Nurses play a pivotal role in our mission to enhance lives through ex...

5h ago

Go to Apply

Clinical Laboratory Technologist - Core Lab & Blood Bank

Labcorp • Knoxville, TN • 6h ago

Hospital & Medical

$6,000 Sign on Bonus (external candidates only) Labcorp is seeking a Technologist to join our team at UT Knoxville Medical Center in Knoxville, TN. Work Schedule: Monday - Friday, 10:30 pm - 7:00 am, with rotating weeken...

6h ago

Go to Apply

Clinical Laboratory Technologist - Core Lab & Blood Bank

Labcorp • Knoxville, TN • 6h ago

Hospital & Medical

$6,000 Sign on Bonus (external candidates only) Labcorp is seeking a Technologist to join our team at UT Medical in Knoxville, TN. Work Schedule: Rotating two-week schedule Week 1: Friday/Saturday/Sunday, 2:30 pm - 3:00...

6h ago

Go to Apply

II&TT Human Intelligence Analyst

U.S. Bank • Knoxville, TN • 6h ago

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it tak...

6h ago

Go to Apply

Wealth Management Client Sales Specialist

First Horizon Bank • Knoxville, TN • 6h ago

Management & Administrative

Description Location : On site listed in the job posting. Weekly Scheduled Hours: Monday- Friday 8:30?AM-5?PM Summary The Wealth Management Client Sales Specialist will be actively involved in supporting advisor(s) throu...

6h ago

Go to Apply

Industrial Painter & Fabricator Multi-craft - Shop

EMCOR Group • Maryville, TN • 7h ago

Legal & Paralegal

About Us Our capabilities cover a full suite of millwrighting services, including installing, setting, aligning, and leveling machinery and equipment, as well as dismantling, refurbishing, reassembling, and moving. Addit...

7h ago

Go to Apply

Certified Medical Assistant

Adecco US, Inc. • Knoxville, TN • 7h ago

Hospital & Medical

Adecco Healthcare & Life Sciences is currently hiring a Certified Medical Assistant (CMA) - Oncology/Clinic in Lenoir City, TN. This is an on-site, full-time position. Pay: $18.00+ per hour (based on experience) Type...

7h ago

Go to Apply

Finance Manager

Robert Half • Knoxville, TN • 7h ago

Finance, Accounting & Banking

Description Robert Half is currently recruiting for an experienced Finance Manager to lead financial planning, reporting, and operational analysis for a manufacturing environment for one of our client's in Knoxville, Ten...

7h ago

Go to Apply

Sales and Operations Management Trainee

Penske • Knoxville, TN • 9h ago

Management & Administrative

Position Summary: Take charge. Think fast. Move forward. As a Sales and Operations Management Trainee in our fast-paced environment, you will use your hard-earned degree to run a business and quickly solve problems for o...

9h ago

Go to Apply

Account Executive - Home Health

BrightSpring Health Services • Knoxville, TN • 12h ago

Hospital & Medical

Our Company Adoration Home Health and Hospice Overview Are you looking for a new marketing opportunity?Adoration Home Health is seeking a passionate, dedicated Home HealthAccount Executiveto join our team in?Knoxville, T...

12h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)