Certified Medical Assistant (REMOTE)

Aptihealth, Inc. • Saratoga Springs, NY • 2h ago

Life at aptihealth: aptihealth is a fast-growing health tech company transforming behavioral healthcare. Our digital platform and affiliated medical group make it easier for people to access high-quality care when and where they need it. Youll join a mission-driven team thats curious, collaborative, and passionate about improving lives through technology and care innovation.

What We Offer

The chance to make life better for millions of people

Smart, supportive colleagues who care about what they do

A place where new ideas quickly turn into real results

A culture that values curiosity, collaboration, and inclusion

A team built on trust, accountability, and continuous learning

Your Role

As a Certified Medical Assistant, you will provide administrative, clinical support, scheduling, and coordination of member services for a collaborative behavioral health team that includes psychiatric nurse practitioners and psychiatrists.

In this role, you will serve as a key resource for patients and parents/caregivers, helping to engage, educate, and support members throughout their care journey to encourage retention in treatment and adherence to care plans.

This position requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced virtual care environment.

Requirements

2+ years of experience as a Certified Medical Assistant (CMA)

Proficiency with Electronic Health Records (EHR/EMR) systems

Strong written and verbal communication skills with the ability to effectively support patients and providers in a virtual environment (phone, video, email, etc.)

Ability to prioritize patient needs and appropriately triage requests under clinical direction

Experience supporting patients in a telehealth or virtual care setting preferred

Responsibilities

Conduct outreach to patients and/or parents/caregivers to confirm initial appointments and provide education regarding services, processes, and expectations

Obtain required consents and releases of information (ROIs), including medication management agreements, refill policies, HIXNY consent forms, and controlled substance agreements

Respond to patient and parent/caregiver inquiries and triage requests as appropriate, including scheduling, medication refill requests, forms, notes, and lab orders

Coordinate care and communication with primary care providers and external healthcare providers regarding records requests, referrals, and continuity of care

Manage and process clinical correspondence, forms, and letters, including school medication forms, work/school excuse notes, and FMLA documentation

Support prescription management and laboratory orders through communication with patients, pharmacies, and labs as directed by providers

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