Back to Jobs search

Contact Center Specialist I - Corporate Services Contact Center

Penn State Health • Hershey, PA • 4h ago

Penn State Health - Penn State Health Corporation

Location: US:PA: Hershey

Work Type: Full Time

FTE: 1.00

Shift: Varied

Hours: 8:00a - 4:30p with other varied flexibility and occasional weekend rotation

Recruiter Contact: Garrett C. Kieffer at gkieffer@pennstatehealth.psu.edu (MAILTO://gkieffer@pennstatehealth.psu.edu)

** Hybrid - Remote after training is completed

SUMMARY OF POSITION:**

Provides essential telephone coverage from 6:00am-10:00pm 365 days per year for Contact Center responsibilities including the Careline, MD Network, and Patient Relations inbound phone queues that support the entire medical institution including all hospitals, Medical Group, College of Medicine, and across all Penn State Health locations. Deploys excellent customer service engagement skills by phone and electronic mail. Responsible to accurately process a high volume and wide variety of calls by determining the caller's specific needs, assisting the caller, or redirecting the caller to the proper location for assistance. Ensure that all calls are answered accurately and timely, maintain efficiency with all departmental processes and procedures. Provides a high-quality experience for patients and physicians of Penn State Health. Acts as the first point of contact for various patient needs including scheduling, registrations, access and general information, and appointment confirmation and cancelling.

MINIMUM QUALIFICATION(S):

High School Diploma or equivalent education

Minimum one (1) year Customer Service experience

PREFERRED QUALIFICATION(S):

Previous call center or customer service experience

Previous experience in a medical environment

WHY PENN STATE HEALTH?

Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.

Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:

Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).

Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave.

Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.

Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.

Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.

WHY PENN STATE HEALTH CORPORATION?

There are many ways to make an impact with one of the leading research, teaching, and clinical healthcare systems in the country. Through a combination of operational, corporate, clinical, and nonclinical roles, we are advancing excellence and innovation in health care together as one team. As Penn State Health continues to evolve for the future, we are committed to hiring dedicated employees who are passionate about delivering the best possible support across our entire integrated health system.

Within Penn State Health's Shared Services Entity, we encourage our employees at every turn to continue their education and advancement. Numerous opportunities are available for professional development and career growth.

YOU TAKE CARE OF THEM. WE'LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence - that's Penn State Health. But what makes our healthcare award-winning? That's all you.

This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is an Equal Opportunity Employer and does not discriminate on the basis of any protected class including disability or veteran status. Penn State Health's policies and objectives are in direct compliance with all federal and state constitutional provisions, laws, regulations, guidelines, and executive orders that prohibit or outlaw discrimination.

Union: Non Bargained

Position Contact Center Specialist I - Corporate Services Contact Center

Location US:PA: Hershey | Service and Trade | Full Time

Req ID 94676

Similar Jobs

Logistics Warehouse Lead

Multi-Color Corporation • York, PA • 14min ago

Management & Administrative

Build your Career with an Industry Leader As the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a century of printing experien...

14min ago

Go to Apply

Senior Administrative Assistant

Oracle • Harrisburg, PA • 3h ago

Management & Administrative

Job Description This role provides comprehensive administrative and organizational support and must operate at a high level of efficiency, autonomy, and trust. You will have frequent executive-level engagement and collab...

3h ago

Go to Apply

Administrative Assistant

Robert Half • Lititz, PA • 3h ago

Management & Administrative

Description We are looking for an organized Administrative Assistant to join a team in Lititz, Pennsylvania in a contract-to-permanent capacity. This position supports daily order processing, shipment coordination, and r...

3h ago

Go to Apply

Assistant Real Estate Project Coordinator (Administrative Officer 2)

Commonwealth of Pennsylvania • Harrisburg, PA • 3h ago

Management & Administrative

THE POSITION Are you looking for a chance to work on important design and planning projects in a creative and supportive environment? If so, look no further than the Department of General Services, Bureau of Real Estate....

3h ago

Go to Apply

Support Specialist Intermediate - Information Systems End User Services

Penn State Health • Hershey, PA • 4h ago

Management & Administrative

Penn State Health - Penn State Health Corporation Location: US:PA: Hershey Work Type: Full Time FTE: 1.00 Shift: Day Hours: Monday - Friday, 8:00a - 5:00p SUMMARY OF POSITION: Responsible for performing moderately comple...

4h ago

Go to Apply

Facilities Operations Manager/Program Manager

The Building People, LLC • Duncannon, PA • 6h ago

Management & Administrative

Position Description/Summary: Assigned to provide functional guidance and direction in Facilities Operations & Management. Provides technical guidance and administrative direction to multiple sites and buildings. The...

6h ago

Go to Apply

Advanced Cyber Threat Response & Forensics Consultant

Deloitte • Mechanicsburg, PA • 9h ago

Management & Administrative

Deloitte's Cyber Serviceshelp our clients to be secure, vigilant, and resilient in the face of an ever-increasing array of cyber threats and vulnerabilities. Our Cyber Risk practice helps organizations with the managemen...

9h ago

Go to Apply

Senior Manager, Data Center Infrastructure - Low Voltage

Oracle • Harrisburg, PA • 1d ago

Management & Administrative

Job Description Job Description Oracle Cloud Infrastructure (OCI) is seeking a Senior Manager, Data Center Infrastructure - Low Voltage (LV) to lead mission-critical ICT and low-voltage infrastructure delivery across lar...

1d ago

Go to Apply

Enterprise Account Manager

Oracle • Harrisburg, PA • 2d ago

Management & Administrative

Job Description Are you an experienced software sales representative, with a passion for prospecting, and a laser focus on closing deals? If so, we would love to have you join our outstanding team of high-caliber softwar...

2d ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Lancaster, PA • 2d ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)