Automotive Implementation Consultant

Deloitte • Charlotte, NC • 2h ago

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Automotive Implementation Specialist,you will have the ability to share new ideas and collaborate on projects as a consultant. The Project Delivery Talent Model is designed for professionals with specialized skills that align to a current client project. Team members focus on delivering services to clients, without additional expectations related to business development or promotion. Their employment is tied to their role on a project, and they are eligible for a benefits package that is competitive for project delivery-focused professionals.

Recruiting for this role ends on June 16th, 2026

Work you'll do/Responsibilities

Lead and coordinate the final phases of DMS implementation, from SIM training to post-installation support. Act as the primary point of contact and ensure all milestones are met on time and within scope.

Drive adherence to project timelines, deliverables, and quality standards; proactively escalate risks and develop mitigation plans.

Serve as a liaison between dealership staff, client teams, and Deloitte ensuring clear communication of project objectives, timelines, milestones, and expectations.

Foster collaboration and ensure effective stakeholder buy-in at each project stage.

Oversee the technical installation and integration of DMS ensuring alignment of dealership business needs with minimal business disruption.

Rapidly identify, troubleshoot, and escalate technical and operational issues, coordinating with internal and external resources to quickly resolve barriers to success.

Design and deliver engaging learning experiences (both in-person and virtual), guiding dealership teams through software functionality, best practices, and change adoption.

Provide hands-on support through the transition, equipping users of all skill levels to confidently utilize new tools.

Maintain comprehensive records on project implementation, custom configurations, user feedback, and lessons learned to enable ongoing optimization of deployment processes.

The Team

Our Deloitte team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Our Digital Foundry, Operate, & Innovation offering balances strategy, technology, creativity, and managed services to solve your biggest challenges. We design and deliver services to run digital businesses, manage innovation and assets, and commercialize IP to drive growth across all Customer offerings.

Qualifications

Required

Experience in software implementation, digital enablement, dealership operations, or technical customer support

Experience with retail sales and automotive business processes

Experience troubleshooting software and hardware issues

Dealership software integration experience

Experience managing a travel schedule and budget

Bachelor's degree; or equivalent experience

Willingness and ability to travel up to 90% and deliver on-site support at dealership locations nationwide. This will include overnight travel.

Limited immigration sponsorship may be available

Qualifications

Preferred

Exceptional communication, organizational, and analytical problem-solving skills.

Collaborative team player with a growth mindset and a commitment to ongoing learning.

Comfort with evolving technologies and rapidly changing business environments.

Strong client service orientation, empathy, and adaptability to support and train users at all levels of digital fluency.

Self-starter

Dealership management experience

Onboarding software training certification

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $74,900 to $147,600.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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