Front Office Manager - Kimpton Hotel Palomar LA

Kimpton Hotels & Restaurants • Los Angeles, CA • 3h ago

Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

What You'll Do

Lead all Front Office operations, set and maintain a high level of guest service. Provide support, mentorship, and coaching to the team.

Some of your responsibilities include:

Delete or add transactions that will assist in balancing revenues.

Review Front Desk logbook for any information or incidents, communicate with desk agents to gather pertinent information, review all arrivals noting any special requests, assess whether any guest relocation is necessary.

Assist guests with services and requests, follow established key control policy, be knowledgeable of fire and emergency procedures.

Inspect all VIP arrival rooms.

Attend monthly Wine Hour according to the schedule.

Run and attend departmental training classes and seminars as needed.

Supervise all duties performed by the Front Office team.

Coach, and counsel employees when necessary, using the correct documentation and techniques.

Make sure all employees are posted at their stations on time, and that they complete their essential duties before their departure.

Schedule for all areas of operation in a timely manner. Assist with all sick calls or tardiness by finding coverage, report to work and stay until coverage can be found (including night audit shifts).

Meet or exceed levels of service required by the Mystery Shopper Survey, as well as the "guest comment card" return ratios.

Meet or come in under payroll and expense budgets.

Accountable for the "guest ledger" and its daily maintenance.

Ensure that all employees follow cash and credit handling procedures.

What You Bring:

2 years of management experience in hospitality or similar industry.

Bachelor's degree is preferred.

Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of integrity.

Ability to read, write, and verbally communicate effectively and professionally.

Experience with Opera and Microsoft Office Suite is preferred.

Flexible schedule, able to work evenings, weekends, and holidays when needed.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here (https://ihg.scene7.com/is/content/ihg/IHG_DAM/kimpton-hotels/2018-brand-pages/amer/pdfs/eeo-policy-kimpton.pdf) .

Be Yourself. Lead Yourself. Make it Count.

Similar Jobs

Night Auditor & Hotel Operations

Marriott • Anaheim, CA • 3h ago

Retail & Hospitality

Additional Information Job Number 26069098 Job Category Finance & Accounting Location 1460 S Harbor Blvd, Anaheim, California, United States, 92802 VIEW ON MAP ( https://www.google.com/maps?q=1460%20S%20Harbor%20Blvd...

3h ago

Go to Apply

Guest Service Agent - Full Time - Kimpton Hotel Wilshire

Kimpton Hotels & Restaurants • Los Angeles, CA • 3h ago

Retail & Hospitality

Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel di...

3h ago

Go to Apply

Front Desk Supervisor (FT) - Embassy Suites - LAX South

Hilton • El Segundo, CA • 3h ago

Retail & Hospitality

Job Identification: 210313 Job Category: Guest Services, Operations, and Front Office Job Schedule: Full time Salary 23.00 Equal Opportunity Employer EOE, including disability/vets Exceptional Hospitality Starts with You...

3h ago

Go to Apply

Year Round Associate - California Stores

The Honey Baked Ham Company, LLC • Anaheim, CA • 3h ago

Retail & Hospitality

23-089 Job Description HONEYBAKED IS HIRING!! Join the #HamFam! If you're looking for a part time job, a seasonal position or a new gig, HoneyBaked could be for you. Our schedules are perfect for students, teachers, reti...

3h ago

Go to Apply

Merchandising Assistant Manager

Dollar Tree • Fullerton, CA • 8h ago

Retail & Hospitality

Your Role at Dollar Tree: As a Merchandise Assistant Manager at Dollar Tree, you'll join our Store Manager in leading a dynamic team of associates and creating positive experiences for the communities we serve. In this r...

8h ago

Go to Apply

Merchandising Assistant Manager

Dollar Tree • Fullerton, CA • 8h ago

Retail & Hospitality

8h ago

Go to Apply

Leader of IT Enterprise Applications - Millennium Space Systems

The Boeing Company • El Segundo, CA • 10h ago

Retail & Hospitality

Job Description At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity f...

10h ago

Go to Apply

Manager of Global Supply Chain - Millennium Space Systems

The Boeing Company • El Segundo, CA • 10h ago

Retail & Hospitality

10h ago

Go to Apply

Buyer II

Ontic • Los Angeles, CA • 10h ago

Retail & Hospitality

We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you'll enjoy a career with us! Ontic is a leading global aerospace OEM trusted by the wo...

10h ago

Go to Apply

Security Officer Aerospace Building

Allied Universal • Cypress, CA • 11h ago

Retail & Hospitality

As a Security Officer Aerospace Building Patrol in Cypress, CA , you will serve and safeguard clients in a range of industries such as Manufacturing & Industrial, and more. Join a leading team where flexibility meets...

11h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)