Position Summary...
What you'll do...
Role summary:
The Manager, Technology Operations serves as a key bridge between Operations, Compliance, Vendors, Product, and Engineering within the Marketplace Screening pillar. The individual will provide day-to-day guidance and clarifications to Operations teams, partner with Compliance to develop and maintain SOPs, and coordinate with Change Management teams to support training and adoption of new processes and tools. The role will also gather feedback from frontline agents on third-party tools and features, communicate insights to vendors and stakeholders, and support proof-of-concept evaluations, vendor assessments, and operational improvement initiatives to strengthen marketplace screening operations.
About the team:
The team is dedicated to developing and scaling marketplace screening capabilities that ensure a trusted and efficient marketplace experience. Collaborating across Product, Engineering, Operations, Legal, Procurement, Compliance, and external partners, the team enhances screening workflows and operational performance. It plays a vital role in driving operational excellence through strategic planning, vendor management, data analysis, forecasting, and continuous process improvement. The environment is collaborative and fast-paced, focused on addressing complex operational and marketplace challenges at scale to support sustained business growth.
What you'll do:
Act as the primary liaison between Operations, Compliance, Vendors, Product, and Engineering teams.
Provide day-to-day operational guidance, clarifications, and support to Operations team members.
Partner with Compliance to develop, maintain, and improve SOPs and operational processes.
Coordinate with Change Management and Training teams to support rollout and adoption of new tools and workflows.
Gather feedback from frontline agents on third-party tools and platform features and share actionable insights with vendors and stakeholders.
Support proof-of-concept evaluations, vendor assessments, operational reporting, and continuous improvement initiatives.
What you'll bring:
2+ years of experience in Strategy & Operations, Marketplace Operations, Vendor Management, Product Operations, Consulting, or a related field.
Strong analytical and problem-solving skills with the ability to translate data into business recommendations.
Experience with vendor evaluation, contract negotiations, and partner management.
Proven ability to manage operational processes and drive scalable improvements.
Excellent communication and stakeholder management skills.
Ability to thrive in a fast-paced, ambiguous environment.
Experience with forecasting, operational planning, and performance reporting.
Preferred Qualifications
Experience in marketplace, trust & safety, risk, screening, compliance, or platform operations environments.
Familiarity with operational analytics and dashboarding tools.
Experience leading strategic operational initiatives from concept through execution.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart (https://one.walmart.com/) .
The annual salary range for this position is $104,000.00 - $202,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years' experience in project management, program management, program operations, or related area.
Option 2: 5 years' experience in project management, program management, program operations, or related area.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.
Primary Location...
809 11th Ave, Sunnyvale, CA 94089-4731, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
