Position Summary...
The Manager, Global Brand Portal Operations and Training plays a key role within the Intellectual Property and Brand Protection team by driving the successful operation, adoption, and continuous improvement of Walmart's Global Brand Portal. This position partners with cross-functional stakeholders across multiple markets to support program execution, platform governance, and operational alignment. The role is responsible for leading training and enablement initiatives that promote effective use of the Brand Portal, managing technical issue resolution and escalation processes, and ensuring a high standard of operational support. In addition, the Manager leverages platform performance insights and user feedback to identify enhancement opportunities, influence product development priorities, and support the rollout of new features and global expansions. Success in this role requires strong stakeholder engagement, effective change management, and clear communication of platform updates, best practices, and process improvements across internal teams.
About the Team
Our team safeguards the integrity of Walmart's marketplace by empowering brand owners through a trusted Brand Portal. We collaborate with rights holders to address intellectual property concerns, providing tools and guidance to protect their brands. By proactively managing operations and expanding the Brand Portal globally, we enhance experiences for customers, sellers, and brand partners. Our approach supports regulatory compliance and fosters a secure, reliable environment aligned with Walmart's commitment to ethical standards. The team emphasizes leadership, communication, and strategic governance to effectively uphold these objectives across markets.
What you'll do...
Lead cross-market operational coordination across the U.S., Canada, and Mexico, partnering closely with Global Brand Portal Sr. Managers (CA & MX) to support program execution and alignment
Design and deliver a comprehensive internal training program for business partner teams to drive adoption and effective use of the Global Brand Portal
Monitor and manage the resolution of Brand Portal technical issues, ensuring timely escalation, consistent follow-through, and overall operational excellence
Analyze Brand Portal usage trends and performance data to generate actionable insights that inform and influence feature enhancements and product roadmap decisions
Communicate and cascade Brand Portal updates, process changes, and best practices to Operations teams and agents in the U.S. and China
Support the rollout of new Brand Portal features and global platform expansions, ensuring smooth implementation, stakeholder readiness, and minimal disruption
What you'll bring...
Excellent communication skills, with the ability to de-escalate conflict and educate internal stakeholders on brand protection and the Brand Portal
Strong analytical skills to generate actionable insights from Brand Portal data and drive performance improvements
Working knowledge of intellectual property and common concerns shared by rights owners
3+ years of relevant experience in the e-commerce industry
2+ years of relevant experience in intellectual property, risk management, policy enforcement, brand protection or legal operations
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart (https://one.walmart.com/) .
San Bruno, California US-08848: The annual salary range for this position is $104,000.00 - $202,000.00
Bentonville, Arkansas US-30010: The annual salary range for this position is $80,000.00 - $155,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Bachelor's degree in Business, Human Resources, or related field and 2 years' experience in compliance, ethics, legal, project management, or related area OR 4 years' experience in compliance, ethics, legal, project management, or related area.
2 years' experience using intermediate functionality of Microsoft Office.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master's degree in Business, Human Resources, or related field, Project Management Certification, Supervisory experience
Primary Location...
850 Cherry Ave, San Bruno, CA 94066-3031, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
