Summary The position is in the Department of Veterans Affairs, Office of Information and Technology (OIT), Product Delivery Service (PDS) Health Services Portfolio. OIT is responsible for the implementation of information technologies that are aligned with the business strategies of the Department of Veterans Administration (VA), from Veterans Health Administration (VHA), Veterans Benefits Administration (VBA), National Cemetery Administration (NCA) and Corporate offices. Responsibilities OIT Mission: The mission of the Office of Information and Technology (OIT) is to collaborate with our business partners to create the best experience for all Veterans. OIT Vision: To become a world-class organization that provides a seamless, unified Veteran experience through the delivery of state-of-the-art technology. The Healthcare Environment and Logistic Management (HELM) Remote Order Entry System (ROES) Supervisor manages the Denver Logistics Center (DLC) and National Acquisition Center (NAC) desktop support, developers, and system administration staff supporting ROES and NAC-Contract Management systems. The Remote Order Entry System (ROES) is a web-based application and order fulfillment application allowing VHA clinical providers to enter requests for products and services available through the Denver Logistics Center (DLC), and perform other associated functions. ROES is the front end of the DLC's supply chain/order fulfillment system. ROES is available to VHA and DoD clinical staff in designated disciplines (Audiology & Speech Pathology, Prosthetic & Sensory Aids, Orthotic & Prosthetic Labs, Home Telehealth), who place orders for patient care products and services maintained under DLC contracts. OIT is seeking a Supervisory IT Specialist to lead software project management initiatives within the Health Services Portfolio. This position is responsible for supervising, leading, and managing a blended team of VA employees and contracted staff to achieve business sponsor objectives. The selected applicant will provide guidance and direction to product teams and coordinate activities among contractors, external vendors, stakeholders, and other project participants. Major Duties: Communicate effectively with IT Program Managers, customers, Business Owners, contractors, vendors, and other stakeholders; represent OIT, and stakeholders in meetings, briefings, and cross-functional forums. Coordinate and lead the implementation of interface designs and design modifications in response to performance issues, changing requirements, and emerging design methods. Apply systems life cycle management concepts, including Scaled Agile Framework (SAFe) methodologies, to plan, develop, implement, operate, and maintain information systems. Coordinate and manage end-to-end services provided to Business Owners, ensuring alignment with business objectives, priorities, and performance expectations. Perform risk management for assigned applications and product portfolios, including risk identification, analysis, documentation, escalation, and mitigation. Coordinate with developers, users, and Business Owners regarding application performance, ticket backlogs, and service delivery concerns. Support cloud engineering and cloud service activities, including cloud migration strategies and network or cloud performance troubleshooting. Interface with product managers and stakeholders to determine whether enterprise requirements, including security, privacy, Section 508, and Enterprise Architecture (EA), apply to assigned projects. Apply DevOps practices and principles to improve delivery, automation, collaboration, and operational effectiveness. May serve as a Certified Contracting Officer's Representative (COR) or Program Manager for a contract, including developing Statements of Work (SOWs), reviewing contract requirements, and applying applicable laws, policies, procedures, the Federal Acquisition Regulation (FAR), and other directives. Work Schedule: Monday-Friday, 8am-4:30pm Compressed/Flexible: As determined by the Agency Policy Telework: Adhoc telework may be authorized at management discretion. Virtual: This is not a virtual position. Position Description Title/PD#: Supervisory IT Specialist/PD19426A Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not authorized Financial Disclosure Report: Yes Physical Demands: The work is primarily sedentary, although some slight physical effort may be required. Working Conditions: The work area is adequately lighted, heated and ventilated. The work environment involves everyday risk or discomforts that require normal safety precautions. Designated Drug Testing Position: Not applicable This is a non-bargaining unit eligible position. Requirements Conditions of Employment You must be a U.S. citizen to apply for this job Subject to a background/suitability investigation Designated and/or random drug testing may be required Selective Service Registration is required for males born after 12/31/1959 A complete application package; including Resume, Transcripts, etc. is required Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Additional Requirements: This is not a remote position. OI&T has multiple worksites at various duty locations, and the individual(s) selected may be assigned to any federal government work site. This announcement will NOT be used for changing duty locations. If selected, and you are a current VA employee, and not on an approved exemption, you will continue to report to your current duty location. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement. You may qualify based on your experience as described below: Basic Requirements Experience: Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. For all positions individuals must have IT-related experience demonstrating each of the five competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND Selective Placement Factor: In addition to the minimum qualifications described above, you must meet the following requirement(s) to be considered qualified for the position: experience leading diverse standing and/or ad hoc teams/work groups comprised of multi-faceted member, including but not limited to Federal/government employees, contractors, and private sector personnel and experience with scaled Agile framework (methodologies) and working in Agile team environments. AND Specialized Experience: You must possess a minimum of one (1) year of experience equivalent to at least the GS-13 level. Specialized experience for this position is defined as: leading intake requirements collection and analysis, requirements planning, procurement, design, modification, integration, testing and deployment of Healthcare IT systems in customer-facing services environment; experience providing oversight for the development of IT systems test strategies, plans, and scenarios and working with internal and external stakeholders. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Education There is no educational substitution at this grade level. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP), va.gov/EMPLOYEE/docs/The-Fair-Chance-to-Compete-Act.pdf for more information. VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website which can be found at https://www.opm.gov/. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.
