Req ID: RQ221705
Type of Requisition: Regular
Clearance Level Must Be Able to Obtain: Secret
Public Trust/Other Required: None
Job Family: IT Infrastructure and Operations
Skills:
Data Communication,Networks,ServiceNow Service Portal,Voice over IP (VoIP)
Certifications:
Cisco Certified Network Associate (CCNA) | Cisco - Cisco, Certified Network Professional Enterprise (CCNP) | Cisco - Cisco, CompTIA Security+ CE | CompTIA - CompTIA
Experience:
2 + years of related experience
US Citizenship Required:
Yes
Job Description:
Voice Administrator - Secret Clearance
Transform technology into opportunity as a Voice Administrator at GDIT. Shape what's next for mission-critical government projects while shaping what's next for your engineering career.
MEANINGFUL WORK AND PERSONAL IMPACT
As a Voice Administration, the work you'll do at GDIT will be impactful to the mission of Defense Information Systems Agency Enterprise Transport Management - Next-Gen (DISA ETM - NG) program at the Pentagon in Arlington, VA.
HOW JOB TITLE WILL MAKE AN IMPACT
Provide Tier II customer support with SNOW ticketing for moves, adds, changes, provisioning, and break-fix actions.
Voice System Administrator Team Tier II team member and supporting the 24x7 Operation and Maintenance Staff performing daily activities.
Provide on-site support for the Ribbon AS system in support of over 90,000 users.
Support of SIP based Session Managers, Provisioning Manager, Personal Agent Manager, Media Application Servers, Analog Gateways and Associated Element Managers.
Interface and monitoring of Cisco Call Manager used for VOSIP system.
Support for VOIP phones, TDM and SIP Trunking, Voice Mail, E911, and UC features.
Familiarized with the Ribbon AS PBX and its Element Managers.
Provide alarm monitoring, scheduling/running of system backups, system upgrades, preventative maintenance, hardware replacement, system troubleshooting, Telephony dial-plan, and routing changes.
Work independently and with vendors, identify root cause issues and determine proper problem resolution, collect logs for vendor evaluation.
Interface with customers, Local Exchange Carrier, local in-house cabling support, and Ribbon.
Perform call-flow evaluation and other duties required to operate, maintain, update, and perform break-fix actions, trouble ticketing, reporting, and system interface with other telephony switches, VTCs, & ACDs.
Interface with SNOW ticketing system and escalate system issues to other team leads and members when appropriate.
WHAT YOU'LL NEED TO SUCCEED:
Security Clearance Level: Active Secret clearance
Experience: 2+ years of related voice administration experience.
Education: Bachelor's Degree in Computer Science, Engineering or a related technical discipline, or equivalent demonstrable work experience in lieu of degree.
Technical Skills:
IAT Level II Baseline certification (CompTIA Security+ CE or similar)
Will be training to achieve a ComputingEnvironmentalcertification after hire if a candidate does not already possess one.
Role Requirements:
Candidate must have the ability to communicate effectively with personnel of various expertise levels
Solid Customer Support Skills in a high visibility environment
Problem analysis and problem solving
Attention to detail and accuracy
2 years experience in Voice Administration experience with Voice Switch if not Avaya or Ribbon
Location: Onsite at the Pentagon - Arlington VA
GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.
The likely salary range for this position is $90,397 - $122,303. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
