Requisition number: 2362444
Job category: Technology
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
The Director of Technical Services provides strategic and operational leadership for the technical services function within Optum Enterprise Imaging. This role is accountable for the successful technical implementation, integration, and deployment of Enterprise Imaging solutions across complex, enterprise-scale customer environments.
The Director leads teams of technical service managers, technical implementation engineers, and technical consultants responsible for infrastructure readiness, solution configuration, data migrations, integrations, and technical go live execution. This role ensures implementations are delivered predictably, securely, and in alignment with Optum's enterprise standards for quality, privacy, reliability, and compliance.
The Director also establishes and operates a Global Technical Services Center of Excellence, defines Optum-standard technical delivery frameworks, and partners closely with Product, Engineering, Managed Services, Security, and Customer Success. Responsibility includes overall operational performance of technical services, including capacity, utilization, productivity, and financial outcomes.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Primary Responsibilities:
Strategic & Technical Leadership
Define and execute the technical services strategy for Optum Enterprise Imaging, enabling scalable, high quality implementations across large and complex healthcare organizations
Establish Optum-standard technical delivery methodologies, reference architectures, and implementation frameworks across imaging solutions
Partner with Optum Product Management and Engineering to ensure customer technical requirements, deployment patterns, and integration needs inform product roadmaps and platform evolution
Drive modernization of technical delivery through automation, standardization, and repeatable service models aligned with Optum enterprise practices
Ensure all implementations comply with Optum, UnitedHealth Group, and regulatory standards for security, privacy, availability, and performance
Technical Services Delivery & Implementation
Oversee end to end technical delivery including architecture design, deployment planning, system configuration, integrations, upgrades, and migrations
Lead execution of complex implementations involving enterprise PACS, VNA, imaging workflows, viewers, cloud services, and interoperability with EHR and ancillary systems
Collaborate closely with Clinical Delivery, Project Management, Managed Services, and Customer Success teams to ensure seamless customer handoffs from implementation to steady-state operations
Provide executive oversight and leadership for complex technical escalations and at risk implementations
Team & Talent Leadership
Lead, mentor, and develop technical leaders and globally distributed teams responsible for design, integration, and implementation delivery
Build high performing teams with clear accountability for quality, predictability, customer outcomes, and Optum values
Establish role clarity, competency models, and career pathways aligned with Optum talent and performance frameworks
Champion a culture of operational excellence, documentation, knowledge sharing, and continuous improvement
Technical Services Center of Excellence
Establish and operate an Optum Enterprise Imaging Technical Services Center of Excellence to:
Standardize technical architectures, delivery patterns, and implementation practices
Maintain reference architectures, technical standards, and deployment documentation
Capture and scale best practices across implementations and customer environments
Improve delivery predictability, velocity, and quality
Serve as the escalation and advisory authority for complex or high risk technical deployments
Financial & Operational Management
Own and manage the technical services operating plan, including staffing models, utilization targets, and productivity metrics
Drive operational efficiency and margin performance while maintaining high customer satisfaction and delivery quality
Develop forecasts, capacity plans, and investment proposals aligned with sales growth, product strategy, and customer demand
Customer & Stakeholder Engagement
Act as an executive technical sponsor and trusted advisor to customers during complex implementations and strategic engagements
Partner with Sales, Solution Consulting, Customer Success, and Account Management to support growth, retention, and expansion
Represent Optum Enterprise Imaging's technical delivery capabilities in executive customer forums and internal leadership reviews
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
6+ years of progressive leadership experience, including Director level or equivalent responsibility
Proven experience leading enterprise technical services, implementation, or professional services organizations
Experience scaling standardized, repeatable delivery models in a regulated environment
Demonstrated background in enterprise software and healthcare IT implementations
Demonstrated ability to define strategy and translate it into operational execution
Demonstrated executive communication, collaboration, and stakeholder management skills
Preferred Qualifications:
Experience with enterprise medical imaging platforms (PACS, VNA, viewers, imaging workflow solutions)
Experience with integrations and interoperability standards (HL7, FHIR, DICOM, APIs)
Experience working within large, matrixed organizations such as Optum or UnitedHealth Group
Familiarity with cloud and hybrid deployment models
Background in healthcare IT, imaging informatics, or regulated enterprise environments
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $134,600 to $230,800 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
