Job Family :
SAAS/PAAS/Cloud Consulting, Software Development & Support
Travel Required :
Up to 25%
Clearance Required :
None
What You Will Do :
Break/Fix (Production Support)
Serve as a hands-on technical resource for Salesforce production issues, including defects, data integrity problems, automation failures, permissions issues, and integration errors.
Analyze and troubleshoot issues across Salesforce configuration and custom code, including Apex, Flows, Lightning components, and integrations.
Perform root-cause analysis (RCA) by reviewing logs, debug output, data models, automation logic, and integration behavior.
Implement fixes using configuration or code changes, following established development standards and change control processes.
Validate fixes in lower environments and support controlled deployment to production.
Provide clear technical documentation of issues, root causes, and implemented resolutions.
Partner with Business Analysts and stakeholders to communicate impacts, timelines, and resolution outcomes.
Enhancements (Backlog Support)
Develop incremental enhancements based on well-defined user stories and acceptance criteria.
Collaborate with Business Analysts and Solution Architects to refine technical approaches that align with existing platform patterns.
Implement enhancements using Salesforce best practices, minimizing risk to production stability.
Support unit testing, system testing, and UAT by resolving defects and refining solutions based on feedback.
Assist in managing a small, steady enhancement backlog alongside production support responsibilities.
Production Stability and Governance
Ensure all development work adheres to established SDLC, release management, security, and auditability standards-especially in public-sector or regulated environments.
Identify recurring issues and contribute to long-term fixes that reduce technical debt and operational overhead.
Support evaluation of Salesforce seasonal releases by identifying potential technical impacts and required mitigations.
Promote platform reliability, maintainability, and performance through disciplined development practices.
What You Will Need :
Bachelor's degree ( Relevant experience may be substituted for formal education or advanced degree )
Minimum of THREE (3) years of professional experience
U.S. Citizenship is contractually required.
Ability to commute to or work from the San Antonio Guidehouse office.
Ability to undergo a Guidehouse background check as part of the onboarding process
Strong experience with Salesforce core functionality (Sales Cloud, Service Cloud, or custom applications).
What Would Be Nice To Have :
Experience with declarative automation such as Flow, validation rules, and approval processes.
Strong analytical skills for data review, reporting, and issue analysis.
Demonstrated experience working in break/fix or managed services environments, including ticket-based support.
Ability to clearly document business processes, requirements, and functional designs.
Strong communication skills with the ability to translate between technical and non-technical audiences.
Experience supporting public-sector Salesforce implementations or regulated environments.
Familiarity with Salesforce integrations and the ability to analyze integration-related issues (no development required).
Salesforce Business Analyst, Administrator, or Advanced Administrator certification.
Experience working in Agile or hybrid-Agile delivery models.
Prior experience supporting government clients, audits, or compliance-driven programs.
What We Offer :
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Student Loan PayDown
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Mobility Stipend
About Guidehouse
Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.
If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
