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IT Support Specialist

JTM Food Group • Harrison, OH • 1h ago

POSITION: IT Support Specialist

REPORTS TO: Manager -- IT Support

PERKS & BENEFITS -- IT Support Specialist

Top Work Place Winner

Weekly Pay

Free Meal Buffet, Discount on JTM Products

401K/Profit Sharing

Generous PTO

Bonus Potential (Referral Bonus & Years of Service Bonus)

SCOPE -- IT Support Specialist

Provide advanced technical support across hardware, software, network, and infrastructure systems. This role goes beyond basic troubleshooting, owning escalated issues, supporting system administration tasks, and driving continuous improvement in IT operations.

KEY RESPONSIBILITIES -- IT Support Specialist

Diagnose and remediate hardware and software problems. Replace defective components where necessary.

Maintain and administer computing environments, including computer hardware, systems software, applications software, and all configurations.

Work with JTM's user community to identify improvement opportunities and translate those into recommendations to IT Management.

Design, configure, and test computer hardware and operating system software.

Train users in computer system use.

Adhere to the Change Management Policy, to ensure system changes are made in a controlled and transparent manner.

Work directly with outside IT service providers and vendors to ensure effective delivery of IT services, equipment, and software.

Administration or Active Directory, Microsoft 365/cloud services, Group Policy

Follow cybersecurity best practices (patching, MFA, endpoint protection)

Assist with vulnerability remediation and system hardening

Create and maintain SOPs, knowledge base articles, and system documentation

Recommend improvements to systems, processes, and support workflows

Contribute to standardization and automation efforts

Administer Mobile Device Management (MDM) platforms for device provisioning, policy enforcement, and security compliance

Support and manage Apple devices (iPhones, iPads, macOS) including enrollment, configuration, and troubleshooting

Oversee company-issued mobile phones, including activation, carrier coordination, upgrades, inventory tracking, and cost management

Enforce mobile security standards (MFA, device encryption, remote wipe, compliance policies)

Maintain asset inventory and lifecycle management for all end-user devices

Support and maintain VoIP/telephony systems, including user provisioning, call routing, and basic system configuration

SUCCESS CRITERIA -- IT Support Specialist

Safety/GMP/Food Safety/Quality policies followed

BRC Compliance

Reporting accuracy met

Customer requirements met

Tact, empathy, and kindness conveyed

Timely and accurate resolution or assignment of help desk tickets

EXPERIENCE AND SKILL REQUIREMENTS -- IT Support Specialist

Ability to build strong relationships, provide excellent customer service and problem solve.

Ability to build strong relationships, provide excellent customer service and problem solve

Associate or Bachelor's degree in business or computer-related field required

3-5 years experience with IT Support

Experience using AI tools (e.g., Copilot, ChatGPT, or ITSM AI features) to enhance productivity

Ability to interface with customers and provide team-oriented and one-on-one support and training

Experience with IT ticketing / ITSM platforms (e.g., ServiceNow, Spiceworks, Freshservice, Jira Service Management)

Working/troubleshooting knowledge of Windows operating systems, Microsoft 365

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Lab Support Tech I/II

Cincinnati Children's Hospital Medical Center • Cincinnati, OH • 1d ago

IT & Engineering

JOB RESPONSIBILITIES Professional Development- Maintain currency in the field, including maintenance of any necessary licensure/certification, through continuing education, conferences, meetings, in-services, networking,...

1d ago

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Lab Support Tech I

Cincinnati Children's Hospital Medical Center • Cincinnati, OH • 1d ago

IT & Engineering

Monday - Friday 2pm -10:30pm with weekend and holiday rotations JOB RESPONSIBILITIES Professional Development- Maintain currency in the field, including maintenance of any necessary licensure/certification, through conti...

1d ago

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Senior Data Engineer - Sharonville, OH Corporate Headquarters

DuBois Chemicals • Cincinnati, OH • 1d ago

IT & Engineering

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. POSITION SUMMARY: The Senior Data Engineer will work onsite at our...

1d ago

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Senior Data Engineer - Sharonville, OH Corporate Headquarters

DuBois Chemicals • Cincinnati, OH • 1d ago

IT & Engineering

1d ago

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Project Engineer Intern (Spring 2027)

Nucor Corporation • Cincinnati, OH • 1d ago

IT & Engineering

Job Details Division: River Metals Recycling LLC Location: Cincinnati, OH, United States Address: 300 Pike St, Cincinnati, OH 45202 Other Available Locations: Compensation: $26.30-$30.45/hr About Nucor Welcome to Nucor,...

1d ago

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