PT Customer Service Team Member

Michaels • United States, United States • 1h ago

Store - DFW-PLANO/15TH ST, TX

Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.

Help customers shop, locate products, and provide them with solutions

Provide a fast and friendly checkout experience; execute cash handling to standards

Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments

Educate customers on the Voice of Customer (VOC) survey

Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)

Participate in the truck unload, stocking, and planogram (POGs) processes

Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store

Perform Store In Stock Optimization (SISO) and AD set duties as assigned

Support shrink and safety programs

Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards

Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members

Cross trained in Custom Framing selling and production

Other duties as assigned

Preferred Knowledge/Skills/Abilities

Preferred Type of experience the job requires

Retail and/or customer service experience preferred

Physical Requirements

Work Environment

Ability to remain standing for long periods of time

Ability to move throughout the store

Regular bending, lifting, carrying, reaching, and stretching

Lifting heavy boxes and accessing high shelves by ladder or similar equipment

If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.

Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Michaels requires all team members in this role to be at least sixteen (16) years or older.

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com (http://www.michaels.com./) ?and? Michaels.ca .?The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit? www.michaels.com .

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit www.michaels.com .

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

EEOC Know Your Rights Poster in English (https://www.eeoc.gov/sites/default/files/2022-10/22-088\EEOC\KnowYourRights\10\20.pdf)

EEOC Know Your Rights Poster in Spanish

EEOC Poster Optimized for Screen Readers (https://www.eeoc.gov/sites/default/files/2022-10/EEOC\KnowYourRights\screen\reader\10_20.pdf)

Federal FMLA Poster

Federal EPPAC Poster (https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf)

Similar Jobs

Airport Lounge Dishwasher

Sodexo • Philadelphia, PA • 44min ago

Retail & Hospitality

Airport Lounge Dishwasher Location: AIRPORT DIMENSIONS-SAPPHIRE LOUNGE BY THE CLUB - 30211001 Workdays/shifts : ANY SHIFT (OPEN AVAILABILITY). More details will be provided during the interview process. Employment Type:...

44min ago

Go to Apply

Amazon Locker+ Retail Associate

Amazon • Reston, VA • 44min ago

Retail & Hospitality

Amazon Locker+ Retail Associate Job Overview You're on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our Locker+ retail locations. We are lo...

44min ago

Go to Apply

Application Configuration Analyst - IT Enterprise Application Delivery

FirstEnergy Corp • Akron, OH • 44min ago

Retail & Hospitality

JOB DESCRIPTION FirstEnergy at a Glance We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger...

44min ago

Go to Apply

Apparel Team Supervisor

Walmart • Lowville, NY • 44min ago

Retail & Hospitality

Hourly Wage: $21 - $34 per/hour *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual or quarterly performance incentives. Addition...

44min ago

Go to Apply

Account Exceutive, US LCS, Grocery

Amazon • Chicago, IL • 52min ago

Retail & Hospitality

Description Amazon Ads' Large Customer Sales (LCS) organization is seeking an Account Executive to lead on several Grocery category strategic businesses. In this role, you will serve as the primary relationship owner and...

52min ago

Go to Apply

A-Frame Stocker, Repack

C&S Wholesale Grocers, Inc. • Bethlehem, PA • 52min ago

Retail & Hospitality

Position Overview The Stocker, Repack is an hourly role that stocks items into the A-frame automated pick system. Associates will be expected to have ownership of a section of the machine where they will be expected to e...

52min ago

Go to Apply

???? Director of Food & Beverage

IHG • United States, United States • 52min ago

Retail & Hospitality

1.?????????????????????????,??????????????? 2.?????????,???????????????????????????????????? 3.???????????????;???????????????????????? 4.????????????????????,????????????????????? 5.?????????????????????????????? 6.????...

52min ago

Go to Apply

Assistant Manager I

Dollar Tree • Richfield, MN • 55min ago

Retail & Hospitality

We're seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following: Assist with store functions and day-t...

55min ago

Go to Apply

Assistant Manager I

Dollar Tree • Ypsilanti, MI • 56min ago

Retail & Hospitality

56min ago

Go to Apply

Assistant Manager I

Dollar Tree • Silvis, IL • 56min ago

Retail & Hospitality

56min ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)