Customer Care Specialist III

Saia • Lincoln, NE • 1d ago

Ready To Go Further?

Saia is a different kind of logistics and transportation company. We do things the right way. You'll see it in our commitment to our people, customers, and community. You'll feel it in the support you get on day one - from leadership and from your team. A job with Saia is packed with opportunity - from learning new skills and advancing to competitive compensation and great benefits. It's all here and it's exactly what going further is all about.

Position Summary

Delivers escalated support to customers while working closely with terminal operations to resolve disputes, scheduling conflicts, and service concerns. Maintains high standards of accuracy and communication to drive customer satisfaction and operational excellence.

Major Tasks and Responsibilities

Handles inbound calls and emails, resolves escalated inquiries, and ensures a positive customer experience.

Investigates freight issues, manages claims processes, and applies policies to resolve disputes fairly and efficiently.

Coordinates with terminal operations and dispatch to confirm availability, schedule deliveries, and resolve conflicts.

Prepares and reviews shipment and dispute paperwork for accuracy and completeness.

Supports billing, data entry, and recordkeeping while maintaining up-to-date terminal information.

Conducts driver check-ins to verify deliveries and address service-related concerns.

Investigates OS&D exceptions and resolves issues promptly in accordance with company procedures to minimize potential claims.

Identifies recurring service issues and recommends improvements to enhance the customer experience.

Minimum Qualifications

Must be at least 18 years of age.

High school diploma or GED.

Authorized to work in the United States.

Read, write, communicate and comprehend the English language in order to perform the various tasks of the job, including but not limited to: converse with co-workers and members of the general public, including customers; understand oral and written instructions as well as governmental regulations; respond to questions and inquiries from management and government representatives; and accurately complete various documents, reports and records required of the position.

Preferred Qualifications

5+ years of transportation, customer service, or related experience.

Working knowledge of Microsoft Office.

Work Conditions and Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Works primarily in a terminal office environment with frequent computer and phone use.

Sits for extended periods while performing data entry and administrative tasks.

Walks through warehouse and dock areas as needed, with exposure to noise, dust, and varying temperatures.

Communicates regularly with drivers, coworkers, and customers in person, by phone, and electronically.

Occasionally lifts or carries office supplies or small packages up to 20 pounds.

May be required to wear safety gear such as high-visibility vests, hearing protection, or safety footwear in operational areas.

Work hours may extend beyond the standard schedule during peak periods or to resolve service issues.

Pay Rate: $22.15 - $27.30 per hour, based on experience

Benefits

At Saia, your success is our success! That's why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won't go unnoticed.

Make Your Move

At Saia, our people are the reason we've been successful for over a century in the industry. Together, we've created a positive culture that's driven by our core values - like dignity and respect, a customer-first approach, safety and more. With hundreds of terminals across the country and growing, we're always looking for more collaborative and motivated individuals to join our team. So, if you're ready to put your career on a solid path, let's go further.

Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any @type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Saia

Go to Apply

Share this job

Similar Jobs

(USA) Overnight Stocking Coach, Non-Complex, Management

Walmart • Lincoln, NE • 3h ago

Management & Administrative

Position Summary... What you'll do... Leads and develops teams effectively by teaching training and actively listening to associates touring stores and providing feedback TourtoTeach communicating and collaborating with...

3h ago

Go to Apply

Customer Service Associate

Raising Cane's • Lincoln, NE • 4h ago

Management & Administrative

Starting hiring pay at: $15.00 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great customer service. In...

4h ago

Go to Apply

Senior Manager, Data Center Infrastructure - Low Voltage

Oracle • Lincoln, NE • 1d ago

Management & Administrative

Job Description Job Description Oracle Cloud Infrastructure (OCI) is seeking a Senior Manager, Data Center Infrastructure - Low Voltage (LV) to lead mission-critical ICT and low-voltage infrastructure delivery across lar...

1d ago

Go to Apply

Customer Service Associate - Temporary

Walgreens • Lincoln, NE • 1d ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

1d ago

Go to Apply

Customer Service Associate - Temporary

Walgreens • Lincoln, NE • 1d ago

Management & Administrative

1d ago

Go to Apply

Transportation Security Officer

Transportation Security Administration • Lincoln, NE • 1d ago

Management & Administrative

Summary Transportation Security Officers are responsible for providing security and protection of travelers across all transportation sectors in a courteous and professional manner. Their duties may also extend to securi...

1d ago

Go to Apply

Dishroom Clerk

Hy-Vee Food Stores • Lincoln, NE • 1d ago

Management & Administrative

Additional Considerations (if any): Must be 18+ - At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to...

1d ago

Go to Apply

Enterprise Account Manager

Oracle • Lincoln, NE • 2d ago

Management & Administrative

Job Description Are you an experienced software sales representative, with a passion for prospecting, and a laser focus on closing deals? If so, we would love to have you join our outstanding team of high-caliber softwar...

2d ago

Go to Apply

Kinetic - Field Account Manager I

Uniti • Lincoln, NE • 2d ago

Management & Administrative

Kinetic, a business unit of Uniti ( http://www.uniti.com/ ) (NASDAQ: UNIT), is a premier insurgent provider of multi-gigabit fiber internet, whole-home Wi-Fi, internet security, and voice services in 1,400 markets across...

2d ago

Go to Apply

Security Operations Manager

MAXIMUS • Lincoln, NE • 2d ago

Management & Administrative

Maximus is a trusted federal partner supporting mission-critical programs across national security, defense, and public service delivery. Our work focuses on sustaining, operating, and improving essential government syst...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)