Shift Lead

Walgreens • Rochester, NY • 1h ago

Job Description:

Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening back door of store for deliveries.

Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.

Models and delivers a distinctive and delightful customer experience.

Customer Experience

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

Responsible for holding store keys to open and close without management as necessary.

Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor deliveries.

Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids.

Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).

Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions.

Maintains accurate inventory counts; maintains the accuracy of on-hand quantities including, but not limited to, basic departments, stockroom, and overstock locations.

Assist with ensuring the Outdate program is followed with team members.

Responsible for basic department pricing and making daily price changes; ensures proper signage is displayed at the store to support accurate pricing of products. Ensures any additional pricing tasks related to local regulations and/or regulatory compliance programs are completed accurately and within the required time frame.

Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary or as requested.

Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by manager.

Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.

Has working knowledge of store systems and store equipment.

Assist at Pharmacy out window as requested.

Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).

Responsible for bag checks of team members before leaving the store.

Complies with all company policies and procedures; maintains respectful relationships with coworkers.

Completes special assignments and other tasks as assigned.

Training & Personal Development

Attends training and completes PPLs requested by Manager.

Communications

Serves as a liaison between management and non-management team members by communicating assigned tasks to team members when store management is not present.

Reports disciplinary issues and customer complaints to management.

Job ID: 1822132BR

Title: Shift Lead

Company Indicator: Walgreens

Employment Type: Full-time

Job Function: Retail

Full Store Address: 1650 ELMWOOD AVE,ROCHESTER,NY,14620

Full District Office Address: 1650 ELMWOOD AVE,ROCHESTER,NY,14620-03418-09584-S

External Basic Qualifications:

One year of prior leadership, supervisory, or retail key holder work experience.

Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)

Preferred Qualifications:

Prefer the knowledge of store inventory control.

We will consider employment of qualified applicants with arrest and conviction records.

Obtains and maintains valid PTCB certification or pharmacy license as required by state.An Equal Opportunity Employer, including disability/veterans.The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Shift:

Store: 09584-ROCHESTER NY

Pay Type: Hourly

Start Rate: 18

Max Rate: 21

Similar Jobs

Deli Team Member

Wegmans • Rochester, NY • 5h ago

Retail & Hospitality

Schedule: Part time Availability: Morning, Afternoon, Evening (Includes Weekends). Age Requirement: Must be 18 years or older Location: Rochester, NY Address: 650 Hylan Drive Pay: $16.50 - $17 / hour Job Posting: 06/05/2...

5h ago

Go to Apply

Wireless Retail Sales Associate - W1993

OSL Retail Services • Brockport, NY • 10h ago

Retail & Hospitality

Overview Ready to unlock unlimited earning potential? You will have unlimited earning potential with $16.50/hour base pay and uncapped commission! Employees earn $19.50/hour just hitting minimum expectations and top perf...

10h ago

Go to Apply

Line Cook

Wegmans • Pittsford, NY • 10h ago

Retail & Hospitality

Schedule: Full time Availability: Afternoon, Evening (Including Weekends). Age Requirement: Must be 18 years or older Location: Pittsford, NY Address: 3220 Monroe Ave Pay: $18.50 - $20.50 / hour Job Posting: 06/05/2026 J...

10h ago

Go to Apply

Retail Food Worker

Wegmans • Rochester, NY • 22h ago

Retail & Hospitality

Schedule: Part time Availability: Morning, Afternoon, Evening (Includes Weekends). Age Requirement: Must be 18 years or older Location: Rochester, NY Address: 3175 Chili Avenue Pay: $16.50 - $17 / hour Job Posting: 06/04...

22h ago

Go to Apply

Bistro Cook (Weekends & AM's Required)

DelMonte Hotel Group • Rochester, NY • 1d ago

Retail & Hospitality

Description Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like...

1d ago

Go to Apply

2 Vacancies: Part-time, Student Accounts & Bookstore Assistant (SUNY Reconnect Support)

Monroe Community College • Rochester, NY • 1d ago

Retail & Hospitality

Location: Rochester, NY Category: Professional Staff Job Type: Part Time Posted On: Fri Jun 5 2026 Job Description: Function of Position: This position provides specialized customer service to adult students, facilitatin...

1d ago

Go to Apply

Retail Sales - Part Time

Lowe's • Rochester, NY • 1d ago

Retail & Hospitality

Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent role for...

1d ago

Go to Apply

Retail Store Manager-2 Regular

AT&T • Victor, NY • 2d ago

Retail & Hospitality

Take the lead at the center of where it all happens - our retail stores. Combine your retail knowledge and leadership skills to oversee store operations, manage and develop a team, and ensure AT&T customers experienc...

2d ago

Go to Apply

Restaurant Manager

Cracker Barrel • Rochester, NY • 2d ago

Retail & Hospitality

They say you are the company you keep - and at Cracker Barrel, we take that seriously. Whether you're greeting guests, rolling out biscuits, or keeping things humming behind the scenes, you make the moments that matter,...

2d ago

Go to Apply

Entry-level Lube Tech/Technician

Valvoline • Rochester, NY • 2d ago

Retail & Hospitality

ALL ROADS LEAD TO THIS OPPORTUNITY The journey to Valvoline Instant Oil Change (VIOC) is different for everyone. Our employees are students, recent grads, parents, veterans, career changers-who have all found their way t...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)