Summary The incumbent serves as the Chief, Business Operations Service for Battle Creek VA Medical Center, with full responsibility for directing, integrating, and evaluating administrative operations that support healthcare delivery across the Medical Center and associated VA Outpatient Clinics. The Chief, Business Operations Service reports to the Associate Director and serves as a key member of the medical center leadership team. Responsibilities Major duties include, but are not limited to: Directs systems governing workload capture, data validation, and administrative processes supporting revenue-related activities. Oversees processes that directly affect organizational performance metrics, reporting requirements, and resource allocation decisions. Advises executive leadership on workload trends, performance risks, and opportunities for operational improvement. Analyzes trends and identifies systemic issues affecting data quality, productivity, and operational performance. Leads analyses to evaluate administrative program effectiveness, efficiency, and compliance with organizational requirements. Develops and implements improvements to administrative operations, data management processes, and access performance systems. Establishes performance measures and monitoring tools where existing methods are insufficient to assess outcomes. Directs and integrates administrative operations that support patient access, scheduling, eligibility, enrollment, and clinic flow across the medical center and associated outpatient clinics. Establishes service-wide priorities, performance expectations, and accountability mechanisms for core BOS functions. Serves as the primary authority for administrative operations affecting access, clinic utilization, and clinical throughput. Monitors performance indicators related to access and scheduling and implements corrective actions to address system-wide performance issues. Coordinates with clinical and administrative leadership to resolve barriers affecting patient flow across multiple service lines and care settings. Serves as a primary advisor to executive leadership on administrative operations, access performance, and related organizational issues. Participates in executive planning and decision-making activities that affect organizational priorities and operations. Exercises supervisory responsibility for a large administrative service consisting of approximately 189 FTEE across multiple locations and functional areas. Addresses employee concerns and ensures consistent application of personnel policies and procedures. Ensures alignment of BOS operations with organizational priorities, performance measures, and regulatory requirements. Preferred Experience: Service as a senior administrative official in a complex federal healthcare facility, including direct oversight of patient access, scheduling, eligibility and enrollment, health information management, and workload/data integrity programs. Experience directing administrative operations through subordinate supervisors across multiple functional areas and geographically dispersed sites. Work Schedule: Monday-Friday, 0800-1630 Telework: This position may be authorized for ad-hoc telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Medical Administration Officer/PD94131-0 Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/15/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: workload capture, data validation, and administrative processes supporting revenue-related activities; analyzes trends and identifies systemic issues affecting data quality, productivity, and operational performance; directs and integrates administrative operations that support patient access, scheduling, eligibility, enrollment, and clinic flow; evaluate administrative program effectiveness, efficiency, and compliance with organizational requirements. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. This job opportunity announcement may be used to fill additional vacancies. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
