Inside Sales Executive

Adecco US, Inc. • Worcester, MA • 1d ago

Overview

The Inside Sales Executive plays a key role in supporting customers by handling orders, quotes, inventory, and delivery schedules while maintaining high service levels. This role ensures seamless communication between teams, including purchasing, operations, and account management. The position combines customer service, order management, and internal operations coordination.

Responsibilities

Accurately process customer and vendor transactions including orders, quotes, and returns.

Reconcile customer-specific invoicing issues and discrepancies.

Import and manage customer demand forecasts in the P21 system; implement auto-purchase levels and monitor customer-specific stock levels.

Communicate unexpected changes in product demand to the Purchasing Department.

Monitor customer report card performance and reconcile with internal metrics.

Aid in managing customer-dedicated inventory and maintaining individual customer profiles, including shipping instructions, Bill-of-Materials (BOM), assembly headers, and customized items.

Participate in Key Account Management meetings as needed.

Act as the first point of contact for customer inquiries or MRO call overflow.

Execute ad-hoc customer support tasks and maintain professional communication at all times.

Continuously improve proficiency in business systems, including P21, Microsoft Office, and other tools.

Stay informed of customer needs through sales meetings, vendor training, trade shows, and industry publications.

Manage time effectively, prioritize tasks, and collaborate with team members to achieve goals.

Required Qualifications

Associate's degree.

3+ years of experience in customer service, sales support, or a related progressive role.

Familiarity with Epicor P21 ERP software.

Strong verbal and written communication skills.

Excellent attention to detail and accuracy in order entry and quoting.

Ability to multitask and manage time effectively in a fast-paced environment.

Proficiency with basic business math (rates, ratios, percentages).

Professional demeanor and strong ethical standards.

Team player with demonstrated ability to follow instructions and collaborate with others.

Preferred Qualifications

Product or applications experience.

Experience in wholesale distribution.

Knowledge of logistics, carriers, and shipping procedures.

Compensation

Salary: $55,000-65,000 plus commission

Benefits: Health, Dental, Vision, Paid Time Off

Equal Opportunity Employer/Veterans/Disabled?

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy ?

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:?

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance?

Los Angeles County Fair Chance Ordinance for Employers?

San Francisco Fair Chance Ordinance?

Pay Details: $55,000.00 to $65,000.00 per year

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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