Summary The Department of Veterans Affairs (VA) manages six insurance programs covering approximately 3 million policies that provide life, disability, mortgage and annuity benefits to its' policyholders. VA is also responsible for the supervision of the Servicemembers and Veterans Group Life Insurance programs that cover approximately 6 million active-duty personnel, reservists, veterans, and family members. Responsibilities Specific duties include: Reviews Congressional, White House, Secretary, and other special inquires received by letter and telephone in order to determine the proper disposition of these inquiries. Responsible for providing timely responses to Congressional, White House, and other special inquiries concerning VA benefits for veterans and other claimants. Discusses problem cases and insurance benefits with congressional aides and other callers referred by the Office of Director, Deputy Assistant Director for Insurance or other Insurance program officials, and VIPS Insurance Specialists. Prepares responses to inquiries from the public, other agency staff, government organizations, and veterans interests groups on various aspects of insurance programs. Responsible for the research and development of information into missing government checks initiated by the Department of Veterans Affairs Insurance program regarding inquiries to the Treasury Department. The incumbent will initiate status of the check through the system, determine the status of funds available, and refund the available funds. If funds are determined to be unavailable, the incumbent will determine whether fraudulent activity or an incorrect payee was involved. This will be done through research, contacts, and interaction with the Veteran and the Check Claims Department of the Treasury. If an incorrect payee is involved, the incumbent will initiate recovery of funds. Monitors and reports any situations determined to be fraud by the Department of the Treasury. The incumbent is responsible for ensuring that the Section's quality and timeliness of service meets performance indicator goals. The incumbent is also responsible for the cost-effective use of resources to accomplish the Section's assigned outcomes. Ensures that training is given a high priority to assure that employees have the competencies required to provide the best service to their customers. This includes training to keep abreast of changes in technology, changes to VA rules and regulations, and training in support of team development. Work Schedule: Full Time, Monday - Friday, 6:00AM - 6:00PM Compressed/Flexible: Available Telework: Ad-hoc telework may be authorized as determined by the agency policy Virtual: This is not a virtual position Position Description/PD#: Supervisory Insurance Specialist; PD41820A Financial Disclosure Report: Not Required Bargaining Unit: No Relocation/Recruitment Incentives: Not Authorized Requirements Conditions of Employment Conditions of Employment are as follows: You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a supervisory probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification may be required to complete pre-employment requirements I-9 Acceptable Documents. Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement: 06/11/2026. TIME-IN-GRADE REQUIREMENT: Applicants who are current/former Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade (TIG) requirements. For a GS-12 position you must have served 52 weeks at the GS-11 level. The grade may have been in any occupation, but must have been held in the Federal service. A Standard Form 50 (SF-50) that shows your TIG eligibility must be submitted with your application materials. Applicants must submit their most recent Notification of Personnel Action, SF-50: Official SF-50 that shows you held the grade (or higher) for the full performance level of the position you are applying for, or Official SF-50 that shows you held the next lower grade for at least one year for the position you are applying for. Multiple SF-50s may need to be submitted to show this. Examples of appropriate SF-50s to include which show TIG requirements have been met include: Within grade increases (WGI) at the highest grade held; or Promotions with an effective date that occurred more than one year from the closing date of the job opportunity announcement; or Most recent appointment. NOTE: Do not submit Award or General Adjustment SF-50s, as they do not provide sufficient information and will not be accepted for the purpose of verifying TIG. SPECIALIZED EXPERIENCE REQUIREMENT: Applicants must have 52 weeks of specialized experience equivalent to the next lower grade(s) GS-11. Specialized Experience is defined as: Managing a diverse program where laws, rules, regulations, policies and procedures are followed. Planning, organizing, directing, controlling, reviewing, and applying judgment to tasks. Compiling and analyzing technical and legal information from available sources to make decisions and resolve problems. Providing information to various stakeholder groups orally or written. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements: The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts; etc. No special physical demands are required to perform the work. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no education substitution at the GS-12 grade level. Additional Information VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.This job opportunity announcement may be used to fill additional vacancies. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP), https://www.va.gov/EMPLOYEE/docs/The-Fair-Chance-to-Compete-Act.pdf Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. (https://appsupport.usastaffing.gov/hc/en-us/sections/28980686389652-Reasonable-Accommodation-Information) For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.
