Working Title: Senior Claims Specialist
Job Class: State Program Administrator Senior
Agency: Administration Dept
Job ID : 94476
Location : St. Paul
Telework Eligible : Yes
Full/Part Time : Full-Time
Regular/Temporary : Unlimited
Who May Apply : Open to all qualified job seekers
Date Posted : 06/05/2026
Closing Date : 06/25/2026
Hiring Agency/Seniority Unit : Administration Dept / Administration-MAPE
Division/Unit : RMD Claims Administration
Work Shift/Work Hours : Day Shift
Days of Work : Monday - Friday
Travel Required : No
Salary Range: $28.26 - $41.43 / hourly; $59,006 - $86,505 / annually
Job Class Option : Claims Management
Classified Status : Classified
Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE
FLSA Status : Exempt - Administrative
Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes
The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
The Risk Management Division (RMD) (https://mn.gov/admin/government/risk/) operates Minnesota state government's self-insurance program, along with the State workers' compensation and safety program. The division also insures the State's assets and provides property and casualty coverage. The Property and Casualty unit serves as the State's insurance company providing auto, property, and general liability insurance policies, in addition to risk management and insurance consultation services.
In this position, you will manage auto, casualty, liability, and property claims, as well as coordinate non-insured tort claims by performing all aspects of the financial and administrative duties related to adjusting, managing, and monitoring various @types of property and casualty losses and claims, including claims litigation management. Additionally, the position seeks to maximize loss recovery through subrogation and salvage.
Review incident reports, claim and demand forms, verify accuracy of information and appropriate @type of claim, and verify coverage so that the claims process is conducted properly and the assets of the management fund are protected.
Investigate claims to determine liability, determine a judgement on bodily injury, and negotiate a resolution to ensure that claim handling meets division guidelines and protects the State's assets.
Work with the division to ensure assigned claims are properly adjusted to protect the assets of the management fund.
Research and analyze current tort claim law, court decisions, and current and past structure of underwriting programs and division policies.
This position is eligible for up to a 50% hybrid telework arrangement. With a telework arrangement, additional onsite may be required for team meetings or as requested by management to meet business needs. Completion of a telework agreement will be required. Please review the Telework Policy (https://mn.gov/mmb-stat/policies/1422-telework.pdf) for details.
Minimum Qualifications
The following qualifications are required of all applicants seeking consideration for this position. Only applicants whose application materials clearly demonstrate fulfillment of each of these minimum qualifications will be considered for the position.
Two (2) years of experience working with legal principles, tort claims statutes, governmental immunities, trial court decisions and jurisdictional issues, or other closely related experience.
A Bachelor's degree in business, finance, insurance, or related field may substitute for one (1) year of experience as described.
An Associate's degree as specified above may substitute for six (6) months of experience as described.
Strong communication skills to accurately express relevant issues to claimants, varied clientele, and stakeholders.
Strong organizational and time management skills to successfully handle multiple caseloads.
Research, investigative, and analytical skills to evaluate, assess, and recommend solutions.
Ability to work independently and be self-directed to meet deadlines and handle claims expeditiously.
Ability to make sound judgments/decisions to assess the needs of the agencies in terms of legal issues and advise them on their rights and responsibilities.
Proficiency with Microsoft Office software (e.g., Outlook, Word, Excel, etc.).
Preferred Qualifications
Two (2) years of experience managing, adjudicating, and resolving auto, bodily-injury, property, casualty, liability claims, non-insured tort claims, and experience with legal principles, tort claims statutes, governmental immunities, trial court decisions and jurisdictional issues, or other closely related experience involving property and casualty losses and claims.
Minnesota Adjusters License or Associate in Claims, and/or other designation(s) from The Institutes or accredited institution(s).
Auto physical damage estimating experience.
Knowledge of medical terminology to determine the nature of injury and the relatedness and reasonableness of treatment.
Knowledge of accident reports, police reports, diagrams, and photographs to address potential allegations.
Knowledge of reasonable costs when reviewing estimates for damages to automobiles, buildings, and other personal property.
Knowledge of subrogation and litigation procedures, along with experience in litigation, negotiating with plaintiff attorneys, and supervising defense attorneys.
Conflict resolution and management skills and ability to handle difficult situations with tact, diplomacy, and professionalism.
Additional Requirements
Successful applicants must pass a criminal background check through American Databank and employment reference checks prior to employment. A criminal history does not automatically disqualify an applicant, and each case will be reviewed individually in alignment with fair hiring practices.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.
