Assistant Manager of Ticket Operations
Job No: 498775
Work Type: Staff Full-Time
Location: Denver, CO
Categories: Athletics, Business Operations / Services
At the Division of Athletics, we build Pioneers for Life through excellence, character, and connection. We operate with a championship mindset; and we create and foster a winning culture every day. Inspired by our location in the Rocky Mountain West, we always find a better way forward; we work with optimism, passion, grit, and integrity. We forge lasting relationships one interaction at time; and our value to the University of Denver is the degree to which we offer connection points to a broad and diverse community. That's why were always looking ahead, and not just to the next championship or what's next in sports and wellness. Were also looking at what's next for you and how we can help you build a career you're proud of.
The University of Denver has a proud athletic tradition that compliments the school's academic endeavors. In its history, DU has won 36 national championships and enables student-athletes to compete on 18 Division 1 teams. The Pioneers pursue championships, excel academically, and represent both the University and their respective conferences to the best of their abilities.
Position Summary
The Assistant Manager of Ticket Operations is responsible for assisting the Manager of Ticket Operations with the day-to-day operations of the Ritchie Center Box Office. Responsibilities include, but are not limited to, providing the highest level of customer service to all internal and external customers, assisting with the management of opening and closing procedures of the Box Office, management of game night events and select on sale dates, processing daily deposits, training part-time employees and processing ticket requests.
Essential Functions
Assist in directing Ritchie Center Box Office daily operations
Prepare various internal and external financial reports
Assist with the management of all accounting functions within the division, including budget transfers, payroll deductions, refund checks, etc.
Process and fulfill internal donation requests
Manage part-time employees, primarily students
Assist with managing ticketing for all external events
Assist with the management of any taxation considerations for employees of the Division from comp ticket requests
Assist Aspire with annual season ticket campaign
Establish customer service standards for internal and external customers
Hire and train part-time staff to fulfill the operational needs of the Box Office
Knowledge, Skills, and Abilities
Excellent organizational and interpersonal skills required
Customer service principles
Analyzing and interpreting policies, practices, and procedures
Addressing difficult situations in a constructive manner
Design creative solutions to challenges within the Division and across the University
Handle sensitive and confidential matters and situations
Required Qualifications
Bachelor's degree
Minimum one- or two-years experience in ticket sales
Preferred Qualifications
Master's degree
Paciolan experience
Working Environment
Standard office environment.
Unexpected interruptions occur often and stress level is moderate to high.
Noise level is quiet to moderate.
Physical Activities
Ability to work in front of a computer for extended periods of time.
Occasionally required to move about the office/campus.
Work Schedule
Monday - Friday, 8:00 a.m. - 4:30 p.m. This schedule will vary during the varsity seasons. Some weekends and evenings during the varsity seasons.
Application Deadline
For consideration, please submit your application materials by 4:00 p.m. (MST) June 5th, 2026.
Special Instructions
Candidates must apply online through https://jobs.du.edu/en-us/listing/ to be considered. Only applications submitted online will be accepted.
Salary Grade Number:
The salary grade for the position is 8.
Salary Range:
The salary range for this position is $57,784-$58,000
The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate's sex or any other protected status.
Benefits:
The University of Denver offers https://www.du.edu/sites/default/files/2026-02/Benefits%20Overview-Benefited%20EmployeesFINAL2.9.2026.pdf, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the https://www.du.edu/.
Please include the following documents with your application:
Resume
Cover Letter
The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including sex stereo@types, sex characteristics, sexual orientation, gender identity, and gender expression), marital, family, or parental status, pregnancy or related conditions, national origin, disability, or status as a protected veteran. The University of Denver does not discriminate and prohibits discrimination on the basis of race, color, national origin, ancestry, age, religion, creed, disability, sex (including sex stereo@types, sex characteristics, sexual orientation, gender identity, and gender expression), marital family, and parental status, pregnancy, genetic information, military enlistment, or veteran status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the University's educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) @context, as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; the Equal Pay Act; the Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Worker's Rights ("POWR") Act; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For more information, please see the University of Denver's https://www.du.edu/equalopportunity/non-discrimination-statement.
All offers of employment are contingent upon satisfactory completion of a criminal history background check.
To apply, visit https://apptrkr.com/7176018
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