Oracle Cx Technical Manager

Deloitte • Grand Rapids, MI • 59min ago

Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce

Recruiting for this role ends on December 31, 2026.

Work you'll do

As an Oracle Cx Technical Manager, you will:

Lead Oracle CX technical transformation efforts across strategy, implementation, and stakeholder alignment to help clients solve complex business and technology challenges.

Manage project teams, workstreams, timelines, and client deliverables across multiple phases of delivery, from planning through execution.

Translate business objectives into Oracle CX technical roadmaps, implementation plans, and program milestones that support measurable outcomes.

Advise client stakeholders on risks, dependencies, change impacts, and key decisions tied to Oracle CX transformation success.

Develop executive-level materials, status reporting, and recommendations to support governance, leadership alignment, and delivery oversight.

A successful candidate would possess these skills:

Ability to work independently and collaborate as part of a team

Effective written and verbal communication skills

Meticulous attention to detail and quality of work product

Ability to build and sustain professional relationship

Ability to lead projects or workstreams

Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment

Strong interpersonal skills and professional demeanor

Ability to meet deadlines

Ability to provide clear guidance to others

The team

Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.

Qualifications

Required

6+ years of experience in technology transformation, systems implementation, digital transformation, or enterprise change programs

4+ years in field service operations using Oracle Field Service and Oracle CPQ, including configuration and deployment on large-scale programs.

Oracle certifications in Field Service, CPQ, or CX

Experience developing technology roadmaps, business cases, implementation plans, and executive presentations

Experience working with senior stakeholders to manage program risks, dependencies, and delivery milestones

Bachelor's degree in Computer Science, Engineering, or equivalent work experience

Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve

Limited immigration sponsorship may be available

Preferred

Master's degree in Business Administration, Computer Science, Engineering, or Information Systems

Experience in a consulting or professional services environment

Experience with cloud transformation, application modernization, or platform implementation programs

Experience with Agile or Scrum delivery methods

Project Management Professional (PMP) or Scrum certification

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $130,800 to $241,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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