Operations Manager

WM • Springfield, IL • 5h ago

I. Job Summary

This role is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers. Establish and maintain positive relationships with all front-line employees. Spends the majority of the day in the field with frontline employees.

II. Essential Duties and Responsibilities

Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties

Meet with new frontline employees daily to ensure consistent communication and support of onboarding

Provide timely and consistent touchpoints with frontline employees.

Regular review of best practices to enhance daily performance

Focus on understanding and progress of frontline employee career goals

Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success

Actively practice and seek feedback on coaching conversations.

Lead by example to ensure safety practices are paramount with each employee and

Teaching and developing an understanding of the WM Way

Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.

Documents and maintains records required by regulatory agencies such as the Department of Transportation.

Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.

Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

III. Qualifications

A. Required Qualifications

Associate's Degree (accredited) or in lieu of a degree,

High School Diploma (accredited) and two (2) years of relevant work experience.

Must be at least 18 years of age

Legally eligible to work in the country where the position is located

Valid Driver's License

B. Preferred Qualifications

Successful completion of the WM Operations Manager Trainee program

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.? Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Pay: The expected base pay range for this onsite position is $71,190 - $104,448. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location.

In addition, this position is eligible for 15% AIP bonus.

V. Benefits

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply.

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Go to Apply

Share this job

Similar Jobs

Account Manager II - Desk Based Sales

Lumen • Springfield, IL • 1h ago

Management & Administrative

Lumen is the trusted network for the AI-powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high-performance connectivity across cloud,...

1h ago

Go to Apply

Account Manager

Norstella • Springfield, IL • 2h ago

Management & Administrative

Account Manager Company: Evaluate Location: Remote, United States Date Posted: Jun 4, 2026 Employment Type: Full Time Job ID: R-2014 Description About Norstella: Norstella is a premier and critical global life sciences d...

2h ago

Go to Apply

Account Manager

Norstella • Springfield, IL • 2h ago

Management & Administrative

2h ago

Go to Apply

Operations Manager, RSR

Amazon • Springfield, IL • 5h ago

Management & Administrative

Description This position requires in-role training at an operating site which will be 6+ weeks in duration. This training will be located 50+ miles away from the home site location. All travel accommodations for trainin...

5h ago

Go to Apply

ADMINISTRATIVE ASSISTANT (TITLE 5)

Army National Guard Units • Springfield, IL • 8h ago

Management & Administrative

Summary THIS IS A NATIONAL GUARD TITLE 5 EXCEPTED SERVICE POSITION. This National Guard position is for a ADMINISTRATIVE ASSISTANT (TITLE 5), Position Description Number T5935000 and is part of the IL HRO AR, National Gu...

8h ago

Go to Apply

(USA) Overnight Stocking Coach, Non-Complex, Management

Walmart • Springfield, IL • 16h ago

Management & Administrative

Position Summary... What you'll do... Leads and develops teams effectively by teaching training and actively listening to associates touring stores and providing feedback TourtoTeach communicating and collaborating with...

16h ago

Go to Apply

14392 - Talent Supply Chain Consultant | (Remote | U.S.) In House Temporary

Kelly Services • Springfield, IL • 16h ago

Management & Administrative

Together we change lives .???? Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless.???? No matter where you are in your career journey you can apply your know...

16h ago

Go to Apply

14345 - Talent Supply Chain Consultant | (Remote | U.S.) Full Time

Kelly Services • Springfield, IL • 16h ago

Management & Administrative

16h ago

Go to Apply

Sales Manager - Agency & Brand

Comscore • Springfield, IL • 20h ago

Management & Administrative

Job Title : Account Executive Location : Remote About the Role: We're looking for a motivated, relationship-driven sales professional passionate about advertising, data solutions, and client partnership. As a Sales Accou...

20h ago

Go to Apply

MSP Account Manager

CAI • Springfield, IL • 20h ago

Management & Administrative

MSP Account Manager Req number: R7839 Employment @type: Full time Worksite flexibility: Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have...

20h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)