Senior UX Programs and Operations Manager, gUP UXR
corporatefare_ Google place Boulder, CO, USA
Mid
Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.
infooutline_
XThe application window will be open until at least June 18, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.
Minimum qualifications:
Bachelor's degree or equivalent practical experience.
6 years of program management experience.
Experience with User Research or Research focused tools and methodologies.
Experience working with third-party research vendors.
Preferred qualifications:
Experience with the product development lifecycle.
Experience analyzing data and leveraging insights to drive strategy.
Experience managing risks (e.g. operational, product, team health).
Experience managing research vendors.
Experience managing large, complex research programs across large-scale organizations.
Experience with design, user research, and UX craft, methodologies, and systems.
About the job
At Google, we "Focus on the user and all else will follow." UX Programs & Operations drives projects by increasing communication, streamlining the UX design process, and fostering a culture of user-centered development. You will join our multi-disciplinary UX team, collaborating with Engineering and Product Management, to create industry-leading products based on user insights.
As a UX Program Manager, you will combine expert project management with a passion for user experience to improve the design of products used by billions. Your role is to plan projects, define milestones, assess risks, create actionable insights, and ensure deadlines are met. You will harmonize the work of various UX disciplines and cross-functional partners to drive team objectives and create innovative experiences.
As a Senior UX Programs and Operations Manager on the gUP UX Research (UXR) Team, you will manage and grow scaled Trusted Tester programs. You will work with third-party vendors and multiple cross-functional teams to enable UX Researchers to deliver research that directly impacts feature launch decisions, UX design, and product strategy. In this role, you will improve operations, track vendor processes, and identify growth opportunities to optimize program impact and efficiency.
In gTech Users and Products (gUP), our mission is to advocate for Google's users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration and more).
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
US: $159000 - $231000 (USD) + 15% bonus target + bonus + equity + benefits
Learn more aboutbenefits at Google (https://www.google.com/about/careers/applications/benefits/) .
Responsibilities
Provide leadership and operational excellence across UX teams to deliver the highest level of trust-building and strategic counsel through all project interactions, while building strong collaborative relationships with appropriate stakeholders across program work.
Develop business cases and engagement with partners on continuous improvements and optimizations. Develop measurable, scalable, and repeatable processes/tools that drive seamless cross-functional collaborations/handoffs.
Run and implement analytical efforts for broader or cross-functional projects, programs, and strategies.
Contribute to the definition, integration and reporting of key UX metrics that drive a culture of user-centered development based on program needs and stakeholder input.
Manage research vendor operations, including vendor selection, program scope definition, and quality assurance.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle's EEO Policy (https://www.google.com/about/careers/applications/eeo/) ,Know your rights: workplace discrimination is illegal (https://careers.google.com/jobs/dist/legal/EEOC\KnowYourRights\10_20.pdf) ,Belonging at Google (https://about.google/belonging/) , andHow we hire (https://careers.google.com/how-we-hire/) .
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also https://careers.google.com/eeo/ and https://careers.google.com/jobs/dist/legal/OFCCPEEOPost.pdf If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: https://goo.gl/forms/aBt6Pu71i1kzpLHe2.
