Are you a hospitality professional who enjoys leading teams, creating exceptional guest experiences, and helping hotel operations run smoothly? The Atlantic Oceanside Hotel and Event Center is seeking a dedicated Food & Beverage Supervisor to join our team.
In this full-time, year-round role, you will support the daily operations of our food and beverage outlets while serving as Manager on Duty during assigned shifts. You will help oversee dinner service, support breakfast operations as needed, lead front-of-house team members, and serve as a key resource for guests and team members throughout the property. Working closely with department leaders, you will help ensure exceptional guest experiences, maintain service standards, and support the overall success of hotel operations.
At Witham Family Hotels, we are dedicated to creating exceptional experiences for our guests while fostering a supportive, family-like workplace for our team. Proudly recognized as one of the Best Places to Work in Maine since 2022 and an Inclusive Workplace, our core values of kindness, respect, inclusion, empowerment, excellence, integrity, and family guide everything we do.
We are an equal opportunity employer and believe our strength lies in our differences.
Position Details:
Schedule: Full-Time, Year-Round
Hours: Varying shifts, including mornings, evenings, weekends, and holidays
Location: Atlantic Oceanside Hotel and Event Center
Amazing Benefits and Perks:
PTO (Paid Time Off): Earn up to 136 hours in your first year. The longer you're with us, the more you earn!
Health Insurance: Multiple plans, with 80% of the cost covered-including family options.
Dental & Vision Insurance: Our dental plan is a gem-up to 4 cleanings a year and more! We cover 80% of the cost. Vision plan also available.
401(k) plan: Up to a 4% match.
End of Season Bonus.
Heating Savings Program: Save on heating oil and propane through Irving and Dead River.
Core Values Program: Earn points for branded swag.
Life Insurance & AD&D: We cover the first $10,000, with additional voluntary coverage available.
Short-Term Disability: Provided at no cost.
Referral Bonus: Earn up to $1,000 per new full-time employee you refer.
Employee Discounts: Hotel stays, dining, and spa services at our properties and selected New England Inns & Resorts hotels.
Employee Recognition Programs.
Employee Assistance Program (EAP): Free and confidential counseling services.
Employee Relief Fund: Financial assistance for unexpected situations-funded primarily by our awesome team.
Annual Flu Shot Clinic.
Witham Family Hotels Gala: An annual celebration recognizing YOU!
Community Giving: The Witham Family Hotels Charitable Fund has donated over one million dollars to local organizations.
Key Responsibilities: Restaurant Operations
Supervise front-of-house operations during assigned restaurant shifts
Ensure smooth, efficient, and professional service at all times
Monitor dining room flow, guest satisfaction, and service standards
Assist with opening and closing procedures for restaurant outlets
Ensure cleanliness, organization, and proper setup of dining and service areas
Support bar operations, including service standards and inventory control
Provide breakfast leadership coverage on scheduled days off for the Breakfast Manager
Work closely with the Breakfast Manager and restaurant leadership team to maintain consistent service standards across all meal periods
Manager on Duty (MOD) Responsibilities
Serve as Manager on Duty during assigned shifts, acting as the primary point of contact for operational and guest-related concerns
Respond to guest concerns and service recovery situations promptly and professionally
Communicate effectively with Front Desk, Housekeeping, Maintenance, and Kitchen teams
Monitor safety, security, and overall hotel presentation throughout the property
Make operational decisions in the absence of department managers
Team Leadership
Supervise and support servers, hosts, bartenders, and support staff
Assist with training, coaching, and performance feedback
Lead by example through professionalism, teamwork, and guest engagement
Ensure team members follow company policies, grooming standards, and service expectations
Assist with shift assignments and labor management
Guest Experience
Greet and engage with guests to ensure an exceptional dining experience
Anticipate guest needs and maintain high hospitality standards
Handle guest concerns with urgency and professionalism
Promote hotel amenities, restaurant offerings, and special events
Administrative & Operational Duties
Assist with inventory management and ordering as directed
Monitor cash handling and point-of-sale procedures
Complete shift reports and communicate operational updates
Ensure compliance with health, safety, sanitation, and liquor laws
Support overall operational efficiency and profitability goals
Skills & Requirements:
Previous restaurant, hotel, or food and beverage supervisory experience preferred
Strong leadership, communication, and interpersonal skills
Ability to work efficiently in a fast-paced hospitality environment
Knowledge of POS systems and cash handling procedures
Strong problem-solving and decision-making abilities
Professional appearance and guest-focused attitude
Ability to stand and walk for extended periods
Ability to lift up to 50 lbs occasionally
Flexible availability, including mornings, evenings, weekends, and holidays
Positive attitude and team-first mindset
Performance Measurement:
Success in this role will be measured by guest satisfaction, service quality, team performance, operational efficiency, adherence to company standards, and contribution to the overall success of the Food & Beverage department and hotel operations.
If you are passionate about hospitality, enjoy leading teams, and thrive in a fast-paced environment where every day brings new opportunities to create exceptional guest experiences, we would love to welcome you to the Atlantic Oceanside Hotel and Event Center as our next Food & Beverage Supervisor!
