Customer Service Representative

Marsh & McLennan • Kalispell, MT • 1d ago

We are seeking a talented individual to join our team at Torrent. his role will be based in Kalispell, MT or can be performed Remotely Nationwide.This position handles standard customer inquiries about company products and services via phone and email, documenting and monitoring calls and transactions. Requests and verifies additional or missing information from customers by phone or written correspondence, and tracks client and product order information-logging data in spreadsheets or CRM systems to support call-center monitoring and reporting.We will count on you to:Helps respond to standard customer inquiries regarding the products and services the Company offers.Answers, documents and monitors call center calls, emails and transactions.Requests additional/missing information from the customer via letter or telephone call to answer customer inquiries.Tracks client and product order information and logs client data in spreadsheets to assist with monitoring call center activity.What you need to have:Excellent verbal and written communication skills; experience handling customer inquiries via phone and email and requesting/ verifying missing information.Strong attention to detail with proven ability to document interactions, track orders, and manage client/product data in spreadsheets or CRM systems.Customer-service oriented with the ability to manage multiple inquiries, follow up promptly, and support call-center monitoring and reporting.What makes you stand out:Insurance experience; preferred flood.Why join our team:We help you be your best through professional development opportunities, interesting work and supportive leaders.We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communities.Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.Torrent offers a connected culture of talented, inspired individuals, and a work environment where colleagues can grow and succeed. At Torrent, your voice is heard, your skills are sharpened and your ambitions nurtured. We value diversity in thought and background and are looking for individuals who are up for the challenge of creating insurance experiences of the future. If that's you, join us on our journey. Torrent Technologies is the leading flood insurance solutions provider in the US. Its integrated suite of business software platforms along with simplified private flood insurance, and customer-focused service and support solutions, have revolutionized the flood insurance landscape. Torrent is recognized for our deep flood insurance expertise and advanced technology capabilities. We provide market leading service and administration to Write Your Own (WYO) insurance companies and agents including direct access to both the National Flood Insurance Program (NFIP) and innovative private insurance products.Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by con

Similar Jobs

Planner 2 - Northwestern Land Office Area Planner

State of Montana • Kalispell, MT • 21h ago

Management & Administrative

Montana Department of Natural Resources and Conservation's mission is to help ensure that Montana's land and water resources provide benefits for present and future generations. The DNRC believes employees are their most...

21h ago

Go to Apply

Full-Time Customer Service Supervisor

Kohl's • Kalispell, MT • 5d ago

Management & Administrative

About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will teach, coach, develop and s...

5d ago

Go to Apply

Sales Account Manager

Burkhart • Kalispell, MT • 1w ago

Management & Administrative

We are looking for a Sales Account Manager based out of our Spokane, WA branch office, supporting the Spokane area, and portions of Montana to include Kalispell/Flathead Valley. What's in it for you? Competitive base sal...

1w ago

Go to Apply

Sales Account Manager

Burkhart • Kalispell, MT • 1w ago

Management & Administrative

1w ago

Go to Apply

PREA/Grievance Program Officer

State of Montana • Kalispell, MT • 1w ago

Management & Administrative

PREA/GRIEVANCE PROGRAM OFFICER FLATHEAD VALLEY REENTRY CENTER KALISPELL, MT TheMontana Department of Corrections (DOC)is creating a safer Montana through Accountability, Rehabilitation and Empowerment. If you want to wor...

1w ago

Go to Apply

Guest Service Agent - Homewood Suites Kalispell

Hilton • Kalispell, MT • 1w ago

Management & Administrative

A Guest Service Agent with Homewood Suites by Hilton is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and finan...

1w ago

Go to Apply

Customer Service Associate

Walgreens • Whitefish, MT • 2w ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

2w ago

Go to Apply

Sales Manager - Waterworks Strategic Business

Ferguson Enterprises, LLC. • Kalispell, MT • 2w ago

Management & Administrative

Job Posting: Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex pr...

2w ago

Go to Apply