Customer Service Field Tech

Teleperformance USA • Massachusetts, Massachusetts • 18h ago

Category : Information Technology

Application Deadline: Ongoing until positions are filled.

to apply, please visit the TP Careers site at https://www.tp.com/en-us/careers **.

About TP

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Benefits of working with TP include

TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.

We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.

We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

Career Growth and Culture

At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.

TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.

Equal Opportunity Employer

TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here (https://www.teleperformance.com/en-us/contact-us/) . Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.**

Work in a customer's home but may be exposed to extremes in temperature, humidity or wetness when in transportation.

May occasionally walk on slippery or uneven surfaces

May have exposure to dust, gas, fumes or chemicals

On occasion, you may use special visual or auditory protective equipment

Will occasionally climb stairs and work off elevated surfaces

Frequently work with biohazards for Commercial Technicians only

Ability to sit, walk and crawl occasionally

Ability to stand, squat, kneel and dexterity to bend/twist neck and waist, frequently

Ability to use hands repetitively and power/simple grasp constantly

Ability for fine manipulation of hands as well as pushing, pulling and reaching above and below shoulder level constantly

Physical ability to lift, pull and push products up to 50 pounds frequently

Physical ability to lift, pull and push products that weigh more than 100+ pounds occasionally

Ability to carry items up to 6 feet occasionally.

100% local daily travel required

Must be able to work in the North New Jersey area

Must be able to drive (van) in New Jersey 35 mile radius to assistant clients

Ability to travel to New Jersey location for training for 2-3 weeks at a time,

Excellent customer service skills

Must be able to handle 4-6 service calls per day,

Must have a valid driver's license

High school diploma or general education degree (GED)

Flexible to work Monday-Friday and any 8 hours between 7AM-5PM

Knowledge of basic plumbing and electrical skills

Good computer skills with knowledge of Microsoft Office

Ability to apply concepts of basic math

Ability to read, write and comprehend instructions, correspondence, and memos in English

Ability to multi-task Ability to work professionally with colleagues and be a team player

Ability to manage difficult customer situations

Must be self-motivated, customer-oriented person with excellent communication skills

Must pass mandatory background checks which may include pre-screening, illegal drug tests and credit checks

Required Skills

BEST Skills

Process Excellence

Collaboration

Communication

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution Orientation

Entrepreneurship

AI Proficiency

Data Literacy

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

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