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MSP Account Manager

CAI • Lansing, MI • 2h ago

MSP Account Manager

Req number:

R7839

Employment @type:

Full time

Worksite flexibility:

Remote

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated MSP Account Manager ready to take us to the next level! If you have hands-on experience in contingent workforce management and 5-8 years of account management experience in staffing or recruiting within the public sector, and are looking for your next career move, apply now.

Job Description

We are looking for an MSP Account Manager to manage end-to-end delivery operations for the contingent workforce program within the state of Tennessee, ensuring timely and quality requisition fulfillment for hourly and project work. This position will be full-time and remote. Candidates must be locally available within Nashville, Tennessee to meet regularly on client site(s) location as required or requested.

Only work authorizations that will not require sponsorship now or in the future will be considered.

What You'll Do

Manage end-to-end delivery operations for the contingent workforce program within the state, ensuring timely and quality requisition fulfillment for hourly and project work

Cultivate and maintain strong, long-term relationships with key client stakeholders & supplier partners, acting as the primary point of contact for all program-related matters

Provide ongoing client support, addressing inquiries, resolving issues, and ensuring high levels of client satisfaction

Monitor program performance against Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs), implementing corrective actions as needed

Provide Vendor Management System (VMS) training and assistance when needed to the client and/or suppliers

Responsible for candidate screening and shortlisting, interview coordination, and contractor onboarding compliance oversight

Collaborate with applicable sourcing teams to ensure a robust pipeline of qualified candidates for state-specific requirements

Prepare and present regular business reviews to clients and partners, showcasing value and identifying opportunities for program enhancement

Identify areas for continual program improvement and process enhancements that align to program maturity

Identify and pursue new business development opportunities within the assigned state, including new agencies, departments, and expanded service lines

What You'll Need

Required:

Bachelor's degree in Business, Marketing, or a related field

5-8 years of experience in account management, staffing, or recruiting within the staffing or services industry, with direct experience in public sector or large volume accounts

Knowledge of engagement @types including Time and Materials (T&M) and Statement of Work (SOW) project delivery

Broad labor category support required (Healthcare/Medical, IT, Professional Services)

Prior Vendor Management System (VMS) application experience

Hands-on experience and knowledge of contingent workforce management

Proven ability to grow accounts and manage operational delivery

Strong client and partner relationship management skills and a customer-centric approach

Preferred:

Knowledge of state government structures and procurement processes

Previous experience with State of Tennessee government

Previous MSP Program experience preferred, for contingent workforce management programs

Physical Demands

Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards.

Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor.

Must be able to communicate with customers/team members over the phone and in person.

Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

LI-NA1

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111.

$90,000 - $100,000 per year

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