Debt Management Account Processor

U.S. Bank • Cheyenne, WY • 3h ago

Spokane, Washington residents: If a street address is not available, enter N/A when completing a job application.

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

We are seeking a detail-oriented and customer-focused Inbound Call Center Agent to join our team. In this role, you will serve as the first point of contact for our Cardholders and Debt Management partners, handling inbound calls with professionalism, empathy, and efficiency.

Respond to inbound calls from cardholders and third-party partners, providing accurate information and exceptional service.

Listen actively to customer concerns and resolve issues in a timely and courteous manner.

Accurately enter settlement agreements into internal systems, ensuring compliance with company policies and regulatory requirements.

Prepare and process related documentation using Microsoft Excel and Word with a high degree of accuracy.

Process incoming files and ensure proper handling and documentation.

Monitor and respond to inquiries in a shared email inbox, maintaining timely and professional communication.

Perform data entry tasks with precision and attention to detail.

Maintain detailed and organized records of customer interactions and transactions.

Collaborate with internal departments to ensure seamless communication and resolution of customer inquiries.

Meet or exceed performance metrics related to call quality, response time, and customer satisfaction.

Proven experience in a customer service or call center environment.

High school diploma or equivalent

Strong proficiency in Microsoft Office, especially Excel and Word.

Strong customer service orientation with a focus on delivering high-quality support

Basic Qualifications

High school diploma or equivalent

Typically three to five years of clerical and customer service experience

Preferred Skills and Experience

Skilled in identifying, resolving, and escalating complex issues effectively

Excellent verbal and written communication skills

Background in financial services or collections is highly desirable

Demonstrated experience in a call center environment, including handling high volumes of inbound and outbound interactions, troubleshooting customer concerns, and maintaining performance metrics

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

Healthcare (medical, dental, vision)

Basic term and optional term life insurance

Short-term and long-term disability

Pregnancy disability and parental leave

401(k) and employer-funded retirement plan

Paid vacation (from two to five weeks depending on salary grade and tenure)

Up to 11 paid holiday opportunities

Adoption assistance

Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here (https://careers.usbank.com/global/en/benefits/us) .

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $22.50

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

Similar Jobs

Senior Growth Marketing Manager

Indeed • Cheyenne, WY • 3h ago

Management & Administrative

Our Mission As the world's number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to gro...

3h ago

Go to Apply

Account Manager

Ralliant • Cheyenne, WY • 3h ago

Management & Administrative

Remote A Tektronix Account Manager is responsible for driving sales growth across an assigned geographic territory and/or set of named accounts by acquiring new customers, expanding penetration within targeted accounts,...

3h ago

Go to Apply

Employee Contract Receptionist 2026-01410

State of Wyoming • Cheyenne, WY • 3h ago

Management & Administrative

Employee Contract Receptionist 2026-01410 Print ( https://www.governmentjobs.com/careers/wyoming/jobs/newprint/5361794 ) Apply ? Employee Contract Receptionist 2026-01410 Salary $18.99 Hourly Location Cheyenne, WY Job Ty...

3h ago

Go to Apply

Critical Environment Operations Manager

Microsoft Corporation • Cheyenne, WY • 6h ago

Management & Administrative

Overview Microsoft's Cloud Infrastructure and Operations (MCIO) is the engine that powers our cloud services. As a Critical Environment Operations Manager , you will perform a key role in delivering the core infrastructu...

6h ago

Go to Apply

Senior Product Manager, Developer Experience

Confluent • Cheyenne, WY • 8h ago

Management & Administrative

Location: Remote, United States Employment Type: FullTime Location Type: Remote Department Product Overview We're not just building better tech. We're rewriting how data moves and what the world can do with it. With Conf...

8h ago

Go to Apply

Adult Probation and Parole Officer 2026-01469

State of Wyoming • Cheyenne, WY • 9h ago

Management & Administrative

Adult Probation and Parole Officer 2026-01469 Print ( https://www.governmentjobs.com/careers/wyoming/jobs/newprint/5364516 ) Apply ? Adult Probation and Parole Officer 2026-01469 Salary $29.76 Hourly Location Cheyenne, W...

9h ago

Go to Apply

Sales Strategy and Operations Manager

PagerDuty • Cheyenne, WY • 21h ago

Management & Administrative

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams...

21h ago

Go to Apply

Sr Account Manager-Warehouse Automation (Northeast)

Honeywell • Cheyenne, WY • 21h ago

Management & Administrative

In this role, you will impact the company's success by building and maintaining strong relationships with customers, identifying new business opportunities, and collaborating with cross-functional teams to deliver value-...

21h ago

Go to Apply

Configuration Analyst Supply Chain (Hybrid in Kansas City Office)

Oracle • Cheyenne, WY • 23h ago

Management & Administrative

Job Description We are hiring a SR Configuration Analyst. This Intermediate position will require solution knowledge in Supply Chain and cross train in the other solutions if needed. It requires the ability to operate in...

23h ago

Go to Apply

Account Manager I- Desk Based Sales

Lumen • Cheyenne, WY • 1d ago

Management & Administrative

Lumen is the trusted network for the AI-powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high-performance connectivity across cloud,...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)