Administrative Assistant II- Clinical Practice, 40 hours, Days

Beth Israel Lahey Health • Boston, MA • 2h ago

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.

Job Summary: Provides administrative support to physicians in their clinical practice, academic and research roles.

Job Description:

Essential Responsibilities:

Answers and screens telephone calls . Takes accurate messages or directs call to appropriate person. Greets and directs patients, families, visitors and staff. Responds to requests in a timely manner and provides clear, accurate information within scope of knowledge and authority.

Updates patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments. Schedules patient appointments utilizing scheduling tools and resources. Coordinates and communicates ancillary appointments and procedures working with other hospital staff as needed.

Obtains patient information and materials as needed from referral sources. Prepares patient records for clinical activities and maintains patient records for physicians. Acts as liaison with other departments and external customers in a calm and supportive manner. Handles confidential information appropriately and explains policies and procedures when necessary.

Collects co-payments from patients at point-of-service. Coordinates billing tickets for office visits and services following established procedures. Forwards all billing fee tickets according to protocol to billing staff. Reconciles collections at the end of the business day per established protocol.

Maintains physicians' clinical and administrative schedules and calendars. Types correspondence, manuscripts and/or others documents. Transcribes letters and patient notes as needed for physicians and facilitates in clinical computer systems. Prepares and distributes routine reports.

Notifies, confirms, and reminds patients of scheduled appointments such as consultation, follow up, or simulation via letters or phone calls.

Obtains authorization for radiologic exams as needed.

Sorts, copies, files and distributes all incoming and outgoing correspondence and mail to the appropriate parties in absence of AAI.

Participates in and is responsible for special projects and process improvement initiatives as requested.

Required Qualifications:

High School diploma or GED required. Associate's degree preferred.

1-3 years related work experience required.

Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Preferred Qualifications:

Healthcare experience.

Competencies:

Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.

Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.

Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.

Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.

Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Physical Nature of the Job:

Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally

Pay Range:

$21.00 - $28.26

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

Similar Jobs

Admin Asst II - Neurology

Beth Israel Lahey Health • Boston, MA • 1h ago

Hospital & Medical

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Job Summary: Provides administrative support to physicians in their clinical practice, academic and researc...

1h ago

Go to Apply

Blood Bank Medical Technologist

Beth Israel Lahey Health • Cambridge, MA • 1h ago

Hospital & Medical

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Tests are performed accurately, appropriately, and in a timely manner according to departmental standards,...

1h ago

Go to Apply

Medical Retina Specialist

Cambridge Health Alliance • Somerville, MA • 2h ago

Hospital & Medical

Medical Retina Specialist Requisition Number: CHAP-2449-7 Cambridge Health Alliance (CHA) is a vibrant, innovative health system dedicated to providing equity and excellence for everyone, every time. With locations acros...

2h ago

Go to Apply

Medical Retina Specialist

Cambridge Health Alliance • Malden, MA • 2h ago

Hospital & Medical

Medical Retina Specialist Requisition Number: CHAP-2449-10 Cambridge Health Alliance (CHA) is a vibrant, innovative health system dedicated to providing equity and excellence for everyone, every time. With locations acro...

2h ago

Go to Apply

Medical Assistant- Weight Management

Beth Israel Lahey Health • Woburn, MA • 2h ago

Hospital & Medical

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Job Description: BILH Primary Care is where you can truly make a difference. As the Medical Assistant, you...

2h ago

Go to Apply

Medication Reconciliation Technician

Dana-Farber Cancer Institute • Chestnut Hill, MA • 2h ago

Hospital & Medical

The Pharmacy Department at the Dana-Farber Cancer Institute places emphasis on the values of reliability, professionalism, cooperation, teamwork, communication, positivity and inclusiveness. The Pharmacy Technician II, M...

2h ago

Go to Apply

Infrastructure Project Manager (Networking/Firewalls) Healthcare Industry

TEKsystems • Boston, MA • 2h ago

Hospital & Medical

Description Key Responsibilities Lead end-to-end delivery of large, complex IT infrastructure projects across networking, security, and enterprise systems Manage all aspects of the project lifecycle including planning, e...

2h ago

Go to Apply

Clinical Research Nurse GYN

Dana-Farber Cancer Institute • Boston, MA • 2h ago

Hospital & Medical

The Research Nurse in collaboration with the physician, is responsible for the implementation and evaluation of clinical research in their specific program/area. The CRN has expert knowledge of cancer as a disease proces...

2h ago

Go to Apply

Postdoctoral Scholar in Materials Science & Mechanical Engineering

Harvard University • Cambridge, MA • 2h ago

Hospital & Medical

Details Title Postdoctoral Scholar in Materials Science & Mechanical Engineering School Harvard John A. Paulson School of Engineering and Applied Sciences Department/Area Materials Science & Mechanical Engineerin...

2h ago

Go to Apply

Researcher - Joint Committee on Public Health

State of Massachusetts • Boston, MA • 2h ago

Hospital & Medical

Agency Overview:?? The Massachusetts House of Representatives ("House") is comprised of 160 independently elected Members, each representing a district of approximately 43,000 people.??? Position Overview:?? The?Research...

2h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

Similar Jobs

Admin Asst II - Neurology

Blood Bank Medical Technologist

Medical Retina Specialist

Medical Retina Specialist

Medical Assistant- Weight Management

Medication Reconciliation Technician

Infrastructure Project Manager (Networking/Firewalls) *Healthcare Industry*

Clinical Research Nurse GYN

Postdoctoral Scholar in Materials Science & Mechanical Engineering

Researcher - Joint Committee on Public Health

Infrastructure Project Manager (Networking/Firewalls) Healthcare Industry